Occupation Summary

Social and Community Service Managers

O*NET 11-9151.00

Description:

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

Annual Wages:
$75,250.00
Employment Rate:
Employment is expected to increase by 21.94%.
Education Level:
Bachelor's Degree. According to O*Net, the majority of people employed in this occupation have this level of education.
Endorsement:
Public Service

  1. Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  2. Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  3. Direct activities of professional and technical staff members and volunteers.
  4. Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  5. Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  6. Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  7. Research and analyze member or community needs to determine program directions and goals.
  8. Speak to community groups to explain and interpret agency purposes, programs, and policies.
  9. Recruit, interview, and hire or sign up volunteers and staff.
  10. Represent organizations in relations with governmental and media institutions.
  11. Plan and administer budgets for programs, equipment, and support services.
  12. Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
  13. Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
  14. Direct fundraising activities and the preparation of public relations materials.
  15. Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  16. Implement and evaluate staff, volunteer, or community training programs.


National Industry Employment Patterns


Industry % of Social and Community Service Managers employed Annual Growth Rate
Individual and family services 29.3 2.78
Residential mental health facilities 5.7 1.77
Community food and housing, and emergency and other relief services 5.5 1.37
Social advocacy organizations 3.8 2.44
Vocational rehabilitation services 3.3 0.17
Outpatient care centers 3 1.58
Grantmaking and giving services 2.3 2.66
Other residential care facilities 2.1 -0.28


Labor Market Information


2022 Statewide average hourly wage $36.18
2022 National average hourly wage $38.13
2020 National employment 174,200
2020 Texas employment 7,698
Texas projected employment by 2030 9,387
Texas projected annual employment and Turnover openings through 2030 883




TEXAS COUNTY MAP BY WORKFORCE DEVELOPMENT AREA
* Due to confidentiality rules, not all regions may have the data displayed. The sum of all the regions may not be equal to the state total.


Top 10 Relevant Knowledge Areas Relevant Importance Levels
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
92.20%
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
87.40%
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
85.80%
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
81.20%
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
78.40%
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
74.60%
Therapy and Counseling
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
74.00%
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
69.40%
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
69.20%
Sociology and Anthropology
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
68.40%


Top 10 Relevant Skill Areas Relevant Importance Levels
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
80.00%
Service Orientation
Actively looking for ways to help people.
80.00%
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
77.60%
Coordination
Adjusting actions in relation to others' actions.
77.60%
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
77.60%
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
77.60%
Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making.
77.60%
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
77.60%
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
77.60%
Time Management
Managing one's own time and the time of others.
77.60%


Top 10 Relevant Abilities Relevant Importance Levels
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
87.60%
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
82.40%
Written Comprehension
The ability to read and understand information and ideas presented in writing.
80.00%
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
80.00%
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
77.60%
Written Expression
The ability to communicate information and ideas in writing so others will understand.
77.60%
Speech Recognition
The ability to identify and understand the speech of another person.
77.60%
Speech Clarity
The ability to speak clearly so others can understand you.
77.60%
Originality
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
75.00%
Inductive Reasoning
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
75.00%


  • Communicating with Supervisors, Peers, or Subordinates
    -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Getting Information
    -- Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Organizing, Planning, and Prioritizing Work
    -- Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Working with Computers
    -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Updating and Using Relevant Knowledge
    -- Keeping up-to-date technically and applying new knowledge to your job.
Other Activities


  • Independence
    - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Relationships
    - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.



Tools

Desktop calculator: 10-key calculators;

Desktop computers: Desktop computers;

Notebook computers: Laptop computers;

Personal computers: Personal computers;

Special purpose telephones: Multi-line telephone systems;


Technology

Accounting software: Financial accounting software;

Customer relationship management CRM software: Blackbaud The Raiser's Edge;

Data base reporting software: Oracle Reports;

Data base user interface and query software: Client information databases; FileMaker Pro; Microsoft Access;

Desktop publishing software: Microsoft Publisher;

Electronic mail software: Microsoft Outlook;

Enterprise resource planning ERP software: Microsoft Dynamics;

Internet browser software: Web browser software;

Medical software: PointClickCare healthcare software; Healthcare common procedure coding system HCPCS;

Object oriented data base management software: Microsoft Visual FoxPro;

Office suite software: Microsoft Office software; Corel WordPerfect Office Suite;

Presentation software: Presentation software; Microsoft PowerPoint;

Project management software: Microsoft Project;

Spreadsheet software: Corel QuattroPro; IBM Lotus 1-2-3; Microsoft Excel;

Word processing software: Microsoft Word;


Related O*NET occupational titles for Social and Community Service Managers include:
  • 21-1021.00 Child, Family, and School Social Workers
  • 21-1094.00 Community Health Workers
  • 21-2021.00 Directors, Religious Activities and Education
  • 11-9031.00 Education and Childcare Administrators, Preschool and Daycare
  • 21-1012.00 Educational, Guidance, and Career Counselors and Advisors
  • 21-1091.00 Health Education Specialists
  • 21-1022.00 Healthcare Social Workers
  • 11-3121.00 Human Resources Managers
  • 21-1015.00 Rehabilitation Counselors
  • 21-1093.00 Social and Human Service Assistants


Sources of Additional Information
  • For more information about social and community service managers, visit: The Network for Social Work Management
  • Council on Social Work Education
  • National Association of Social Workers
  • CareerOneStop

  • For a career video on social and community service managers, visit: Social and Community Service Managers
  • Social and Community Service Managers

  • Contact Texas Workforce Commission
    Labor Market and Career Information  |  101 E. 15th Street, Annex Room 0252  |  Austin, Texas 78778
    Official Website  |  1-800-822-PLAN (7526)  |  512.936.3200

    ** The information in this report may be derived from many sources like O*NET, BLS (Bureau of Labor Statistics), OOH (Occupational Outlook Handbook), and Career One Stop.