Occupation Summary

First-Line Supervisors of Food Preparation and Serving Workers

O*NET 35-1012.00

Description:

Directly supervise and coordinate activities of workers engaged in preparing and serving food.

Annual Wages:
$37,069.00
Employment Rate:
Employment is expected to increase by 33.41%.
Education Level:
High School Diploma - or the equivalent (for example, GED). According to O*Net, the majority of people employed in this occupation have this level of education.
Endorsement:
Business and Industry

  1. Compile and balance cash receipts at the end of the day or shift.
  2. Resolve customer complaints regarding food service.
  3. Train workers in food preparation, and in service, sanitation, and safety procedures.
  4. Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  5. Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
  6. Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  7. Estimate ingredients and supplies required to prepare a recipe.
  8. Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
  9. Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
  10. Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
  11. Greet and seat guests, and present menus and wine lists.
  12. Present bills and accept payments.
  13. Forecast staff, equipment, and supply requirements, based on a master menu.
  14. Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
  15. Schedule parties and take reservations.
  16. Develop departmental objectives, budgets, policies, procedures, and strategies.
  17. Develop equipment maintenance schedules and arrange for repairs.
  18. Evaluate new products for usefulness and suitability.
  19. Perform various financial activities, such as cash handling, deposit preparation, and payroll.
  20. Supervise and participate in kitchen and dining area cleaning activities.
  21. Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
  22. Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
  23. Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.
  24. Record production, operational, and personnel data on specified forms.
  25. Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details.
  26. Assess nutritional needs of patients, plan special menus, supervise the assembly of regular and special diet trays, and oversee the delivery of food trolleys to hospital patients.


National Industry Employment Patterns


Industry % of First-Line Supervisors of Food Preparation and Serving Workers employed Annual Growth Rate
Restaurants and other eating places 74.5 2.20
Elementary and secondary schools 3.6 0.24
Special food services 2.8 0.82
Traveler accommodation 2.3 2.64


Labor Market Information


2022 Statewide average hourly wage $17.82
2022 National average hourly wage $19.72
2020 National employment 915,400
2020 Texas employment 88,062
Texas projected employment by 2030 117,485
Texas projected annual employment and Turnover openings through 2030 18,002




TEXAS COUNTY MAP BY WORKFORCE DEVELOPMENT AREA
* Due to confidentiality rules, not all regions may have the data displayed. The sum of all the regions may not be equal to the state total.


Top 10 Relevant Knowledge Areas Relevant Importance Levels
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
84.80%
Food Production
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
81.20%
Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
73.20%
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
71.60%
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
70.60%
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
70.40%
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
67.60%
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
65.20%
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
61.20%
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
61.00%


Top 10 Relevant Skill Areas Relevant Importance Levels
Speaking
Talking to others to convey information effectively.
77.60%
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
77.60%
Coordination
Adjusting actions in relation to others' actions.
77.60%
Service Orientation
Actively looking for ways to help people.
75.00%
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
75.00%
Instructing
Teaching others how to do something.
72.40%
Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
72.40%
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
67.60%
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
67.60%
Persuasion
Persuading others to change their minds or behavior.
65.00%


Top 10 Relevant Abilities Relevant Importance Levels
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
80.00%
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
80.00%
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
77.60%
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
77.60%
Speech Recognition
The ability to identify and understand the speech of another person.
72.40%
Speech Clarity
The ability to speak clearly so others can understand you.
72.40%
Written Comprehension
The ability to read and understand information and ideas presented in writing.
67.60%
Inductive Reasoning
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
62.40%
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
62.40%
Time Sharing
The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
62.40%


  • Getting Information
    -- Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Training and Teaching Others
    -- Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Making Decisions and Solving Problems
    -- Analyzing information and evaluating results to choose the best solution and solve problems.
  • Guiding, Directing, and Motivating Subordinates
    -- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Identifying Objects, Actions, and Events
    -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Other Activities


  • Relationships
    - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support
    - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.



Tools

Bar code reader equipment: Linear imaging scanners; Long range charged coupled device CCD barcode scanners; Barcode scanners; Point of service scanners;

Cash registers: Cash registers;

Desktop computers: Desktop computers;

Magnetic stripe readers and encoders: Credit card processing machines;

Notebook computers: Notebook computers;

Paging controllers: Restaurant guest and server paging systems;

Point of sale payment terminal: Card readers;

Point of sale POS receipt printers: Point of sale POS printers;

Point of sale POS terminal: Point of sale POS terminals; Point of service workstations;


Technology

Accounting software: Compeat Restaurant Accounting Systems; CostGuard; Sage 50 Accounting;

Calendar and scheduling software: Staff scheduling software;

Communications server software: IBM Domino;

Computer based training software: Quizlet;

Data base user interface and query software: CBORD Foodservice Suite; CaterPro;

Desktop publishing software: Microsoft Publisher;

Electronic mail software: Microsoft Outlook;

Enterprise resource planning ERP software: Microsoft Dynamics;

Financial analysis software: Delphi Technology;

Human resources software: ADP Workforce Now; SoftCafe ScheduleWriter;

Inventory management software: Regnow Chrysanth Inventory Manager; CBORD Group Menu Management System; Inventory management software;

Office suite software: Microsoft Office software;

Point of sale POS software: The General Store; ParTech PixelPoint POS; Point of sale POS software; NCR Advanced Checkout Solution; NCR NeighborhoodPOS; MICROS Systems HSI Profits Series; Intuit QuickBooks Point of Sale; Compris Advanced Manager's Workstation; Compris software;

Presentation software: Microsoft PowerPoint;

Procurement software: Ordering and purchasing software;

Project management software: Microsoft Project;

Spreadsheet software: Microsoft Excel; Restaurant Operations & Management Spreadsheet Library; Spreadsheet software;

Word processing software: Microsoft Word; Evernote;


Related O*NET occupational titles for First-Line Supervisors of Food Preparation and Serving Workers include:
  • 39-1014.00 First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
  • 45-1011.00 First-Line Supervisors of Farming, Fishing, and Forestry Workers
  • 53-1042.00 First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
  • 37-1011.00 First-Line Supervisors of Housekeeping and Janitorial Workers
  • 49-1011.00 First-Line Supervisors of Mechanics, Installers, and Repairers
  • 41-1012.00 First-Line Supervisors of Non-Retail Sales Workers
  • 43-1011.00 First-Line Supervisors of Office and Administrative Support Workers
  • 53-1044.00 First-Line Supervisors of Passenger Attendants
  • 51-1011.00 First-Line Supervisors of Production and Operating Workers
  • 41-1011.00 First-Line Supervisors of Retail Sales Workers


No sources of additional information found.

Contact Texas Workforce Commission
Labor Market and Career Information  |  101 E. 15th Street, Annex Room 0252  |  Austin, Texas 78778
Official Website  |  1-800-822-PLAN (7526)  |  512.936.3200

** The information in this report may be derived from many sources like O*NET, BLS (Bureau of Labor Statistics), OOH (Occupational Outlook Handbook), and Career One Stop.