Occupation Summary

First-Line Supervisors of Retail Sales Workers

O*NET 41-1011.00

Description:

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Annual Wages:
$48,052.00
Employment Rate:
Employment is expected to increase by 8.24%.
Education Level:
High School Diploma - or the equivalent (for example, GED). According to O*Net, the majority of people employed in this occupation have this level of education.
Endorsement:
Business and Industry

  1. Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  2. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  3. Assign employees to specific duties.
  4. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  5. Inventory stock and reorder when inventory drops to a specified level.
  6. Keep records of purchases, sales, and requisitions.
  7. Enforce safety, health, and security rules.
  8. Examine products purchased for resale or received for storage to assess the condition of each product or item.
  9. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  10. Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  11. Establish and implement policies, goals, objectives, and procedures for the department.
  12. Instruct staff on how to handle difficult and complicated sales.
  13. Formulate pricing policies for merchandise, according to profitability requirements.
  14. Estimate consumer demand and determine the types and amounts of goods to be sold.
  15. Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  16. Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  17. Review inventory and sales records to prepare reports for management and budget departments.
  18. Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
  19. Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  20. Establish credit policies and operating procedures.
  21. Plan budgets and authorize payments and merchandise returns.


National Industry Employment Patterns


Industry % of First-Line Supervisors of Retail Sales Workers employed Annual Growth Rate
Building material and supplies dealers 5.5 -0.38
Clothing stores 5.3 0.05
Health and personal care stores 3.4 0.17
Automobile dealers 3.3 0.73
Automotive parts, accessories, and tire retailers 2.9 0.35
Sporting goods and musical instrument stores 2.4 -0.24


Labor Market Information


2022 Statewide average hourly wage $23.10
2022 National average hourly wage $24.10
2020 National employment 1,390,600
2020 Texas employment 131,344
Texas projected employment by 2030 142,167
Texas projected annual employment and Turnover openings through 2030 15,389




TEXAS COUNTY MAP BY WORKFORCE DEVELOPMENT AREA
* Due to confidentiality rules, not all regions may have the data displayed. The sum of all the regions may not be equal to the state total.


Top 10 Relevant Knowledge Areas Relevant Importance Levels
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
96.40%
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
89.60%
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
78.60%
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
77.20%
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
72.00%
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
66.60%
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
66.20%
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
66.20%
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
64.20%
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
63.60%


Top 10 Relevant Skill Areas Relevant Importance Levels
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
77.60%
Speaking
Talking to others to convey information effectively.
75.00%
Service Orientation
Actively looking for ways to help people.
75.00%
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
70.00%
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
70.00%
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
70.00%
Coordination
Adjusting actions in relation to others' actions.
70.00%
Persuasion
Persuading others to change their minds or behavior.
65.00%
Negotiation
Bringing others together and trying to reconcile differences.
65.00%
Instructing
Teaching others how to do something.
65.00%


Top 10 Relevant Abilities Relevant Importance Levels
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
77.60%
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
77.60%
Speech Clarity
The ability to speak clearly so others can understand you.
77.60%
Speech Recognition
The ability to identify and understand the speech of another person.
75.00%
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
65.00%
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
62.40%
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
62.40%
Near Vision
The ability to see details at close range (within a few feet of the observer).
62.40%
Category Flexibility
The ability to generate or use different sets of rules for combining or grouping things in different ways.
60.00%
Selective Attention
The ability to concentrate on a task over a period of time without being distracted.
60.00%


  • Training and Teaching Others
    -- Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Performing for or Working Directly with the Public
    -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Making Decisions and Solving Problems
    -- Analyzing information and evaluating results to choose the best solution and solve problems.
  • Resolving Conflicts and Negotiating with Others
    -- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Coaching and Developing Others
    -- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Other Activities


  • Independence
    - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Relationships
    - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.



Tools

Adjustable widemouth pliers: Adjustable widemouth pliers; Hammer pliers;

Adjustable wrenches: Adjustable wrenches;

Bar code reader equipment: Barcode scanners;

Cash registers: Cash registers;

Desktop computers: Desktop computers;

Electronic funds transfer point of sale equipment: Money order terminals;

Ladders: Ladders;

Laser fax machine: Laser facsimile machines;

Laser printers: Laser printers;

Magnetic stripe readers and encoders: Credit card processing machines; PC magnetic card readers; Magnetic card readers;

Personal computers: Personal computers;

Personal digital assistant PDAs or organizers: Personal digital assistants PDA;

Point of sale payment terminal: Telecheck processing terminals;

Point of sale POS terminal: Point of sale POS computer terminals;

Screwdrivers: Screwdrivers;

Security cameras: Security cameras; Security monitors;

Security tags: Sensormatic systems;

Video cassette players or recorders: Video cassette recorders VCR;


Technology

Accounting software: Sage 50 Accounting;

Analytical or scientific software: SAS; StataCorp Stata; IBM SPSS Statistics; Minitab;

Business intelligence and data analysis software: Oracle Business Intelligence Enterprise Edition; MicroStrategy; IBM Cognos Impromptu; Tableau; Qlik Tech QlikView;

Calendar and scheduling software: Qualitech Solutions Dynamic Scheduling; Scheduling software; TimeTrak Systems SchedTrak;

Cloud-based data access and sharing software: Google Drive; Microsoft SharePoint;

Computer aided design CAD software: Autodesk Revit;

Customer relationship management CRM software: Microsoft Dynamics; Salesforce software;

Data base management system software: Teradata Database;

Data base user interface and query software: Yardi software; Microsoft Access; Oracle Database; Data entry software; FileMaker Pro; Gift registry software;

Data mining software: Google Analytics;

Desktop publishing software: Adobe Systems Adobe InDesign; Microsoft Publisher;

Document management software: Adobe Systems Adobe Acrobat;

Electronic mail software: IBM Notes; Microsoft Outlook;

Enterprise resource planning ERP software: Oracle Fusion Applications; Oracle Hyperion; Oracle PeopleSoft Financials; Kronos Enterprise Workforce Management; SAP software;

Financial analysis software: Oracle E-Business Suite Financials; Delphi Technology;

Graphics or photo imaging software: Adobe Systems Adobe Fireworks; Adobe Systems Adobe Illustrator; Adobe Systems Adobe Photoshop; SmugMug Flickr;

Human resources software: Time card software; Oracle Taleo; Exact business software; Human resource management software HRMS;

Internet browser software: Internet browser software;

Inventory management software: Inventory management software; Inventory management systems;

Object or component oriented development software: R;

Office suite software: Microsoft Office software;

Operating system software: Microsoft Windows; Handheld computer device software;

Point of sale POS software: Intuit QuickBooks Point of Sale; Infocorp Computer Solutions $mart System; Infocorp Softwear/POS; American Precision Instruments Regit; ASI Point of Sale; Attitude POS itive AccuPOS Retail; EZ Software Solutions; Datasym SYMFINITE; Bibase 4POS Retail; CAP Automation SellWise; Comcash ERP; CompuTant CounterPoint; CyberMatrix POS; Millennium Software Atrex; LOB RetailPoint; Logisoft Positive Pos System; ManageMore Cellular Manager; Master Merchant Systems Music Store; MicroBiz; RiscStation POSSum; Plexis Software Plexis POS; Point of sale POS bookstore software; Point of sale POS parts and services software; Point of sale POS software; SBS Keystroke; Sage 50 Accounting Software; System3 POS software; True North Computer Retail Plus; VeriFone PC Charge Pro; Vigilant; Visual Retail Plus; WinMan SureSell; Semicron Systems; The General Store; The Retail Solution; Softpedia ShopInvo;

Presentation software: Microsoft PowerPoint;

Process mapping and design software: Microsoft Visio;

Project management software: Microsoft Project; Oracle Primavera Enterprise Project Portfolio Management;

Sales and marketing software: Google Ads;

Spreadsheet software: Microsoft Excel;

Time accounting software: Lathem Time PayClock EZ; Kronos Workforce Timekeeper; Hagel Unitime Systems; TimeTrak Systems ClocTrack; Payroll software;

Video conferencing software: Google Meet;

Video creation and editing software: Apple Final Cut Pro; YouTube;

Web page creation and editing software: Social media sites; Facebook; LinkedIn;

Word processing software: Microsoft Word; Google Docs;


Related O*NET occupational titles for First-Line Supervisors of Retail Sales Workers include:
  • 39-1014.00 First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
  • 35-1012.00 First-Line Supervisors of Food Preparation and Serving Workers
  • 53-1042.00 First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
  • 37-1011.00 First-Line Supervisors of Housekeeping and Janitorial Workers
  • 53-1043.00 First-Line Supervisors of Material-Moving Machine and Vehicle Operators
  • 49-1011.00 First-Line Supervisors of Mechanics, Installers, and Repairers
  • 41-1012.00 First-Line Supervisors of Non-Retail Sales Workers
  • 43-1011.00 First-Line Supervisors of Office and Administrative Support Workers
  • 39-1022.00 First-Line Supervisors of Personal Service Workers
  • 41-3091.00 Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel


No sources of additional information found.

Contact Texas Workforce Commission
Labor Market and Career Information  |  101 E. 15th Street, Annex Room 0252  |  Austin, Texas 78778
Official Website  |  1-800-822-PLAN (7526)  |  512.936.3200

** The information in this report may be derived from many sources like O*NET, BLS (Bureau of Labor Statistics), OOH (Occupational Outlook Handbook), and Career One Stop.