Occupation Summary

Telemarketers

O*NET 41-9041.00

Description:

Solicit donations or orders for goods or services over the telephone.

Annual Wages:
$34,259.00
Employment Rate:
Employment is expected to increase by -11.64%.
Education Level:
High School Diploma - or the equivalent (for example, GED). According to O*Net, the majority of people employed in this occupation have this level of education.
Endorsement:
Business and Industry

  1. Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
  2. Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  3. Explain products or services and prices, and answer questions from customers.
  4. Obtain customer information such as name, address, and payment method, and enter orders into computers.
  5. Record names, addresses, purchases, and reactions of prospects contacted.
  6. Adjust sales scripts to better target the needs and interests of specific individuals.
  7. Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  8. Answer telephone calls from potential customers who have been solicited through advertisements.
  9. Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
  10. Maintain records of contacts, accounts, and orders.
  11. Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  12. Conduct client or market surveys to obtain information about potential customers.

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National Industry Employment Patterns


Industry % of Telemarketers employed Annual Growth Rate
Business support services 55 -2.61
Management, scientific, and technical consulting services 2.5 0.00
Employment services 2.3 -1.13


Labor Market Information


2022 Statewide average hourly wage $16.47
2022 National average hourly wage $16.15
2020 National employment 119,700
2020 Texas employment 13,363
Texas projected employment by 2030 11,807
Texas projected annual employment and Turnover openings through 2030 1,711




TEXAS COUNTY MAP BY WORKFORCE DEVELOPMENT AREA
* Due to confidentiality rules, not all regions may have the data displayed. The sum of all the regions may not be equal to the state total.


Top 10 Relevant Knowledge Areas Relevant Importance Levels
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
83.60%
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
71.20%
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
63.20%
Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
59.80%
Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
55.20%
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
49.80%
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
45.60%
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
43.00%
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
41.00%
Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
38.40%


Top 10 Relevant Skill Areas Relevant Importance Levels
Speaking
Talking to others to convey information effectively.
85.00%
Persuasion
Persuading others to change their minds or behavior.
82.40%
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
80.00%
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
70.00%
Service Orientation
Actively looking for ways to help people.
70.00%
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
62.40%
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
57.60%
Negotiation
Bringing others together and trying to reconcile differences.
55.00%
Coordination
Adjusting actions in relation to others' actions.
50.00%
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
50.00%


Top 10 Relevant Abilities Relevant Importance Levels
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
82.60%
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
80.00%
Speech Clarity
The ability to speak clearly so others can understand you.
77.60%
Speech Recognition
The ability to identify and understand the speech of another person.
70.00%
Written Comprehension
The ability to read and understand information and ideas presented in writing.
60.00%
Selective Attention
The ability to concentrate on a task over a period of time without being distracted.
60.00%
Written Expression
The ability to communicate information and ideas in writing so others will understand.
57.60%
Near Vision
The ability to see details at close range (within a few feet of the observer).
55.00%
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
52.60%
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
52.60%


  • Selling or Influencing Others
    -- Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
  • Working with Computers
    -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Communicating with People Outside the Organization
    -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Getting Information
    -- Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Establishing and Maintaining Interpersonal Relationships
    -- Developing constructive and cooperative working relationships with others, and maintaining them over time.
Other Activities


  • Relationships
    - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support
    - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.



Tools

Autodialers: Predictive dialers; Autodialing equipment;

Conversation recording units: Call recording systems;

Personal computers: Personal computers;

Phone headsets: Telephone headsets; Wireless telephone headsets;

Special purpose telephones: Multiline telephone systems;


Technology

Access software: Remote access call center software;

Customer relationship management CRM software: Customer relationship management CRM software; Database Systems Corp Telemation; Microsoft Dynamics;

Electronic mail software: Microsoft Outlook;

Helpdesk or call center software: Acarda Sales Technologies Acarda Outbound; Automatic call distribution software; Softphone software;

Interactive voice response software: Interactive voice response software;

Office suite software: Microsoft Office software;

Presentation software: Microsoft PowerPoint;

Spreadsheet software: Microsoft Excel;

Video conferencing software: Zoom;

Word processing software: Microsoft Word;


Related O*NET occupational titles for Telemarketers include:
  • 41-3011.00 Advertising Sales Agents
  • 41-2021.00 Counter and Rental Clerks
  • 43-4051.00 Customer Service Representatives
  • 41-9011.00 Demonstrators and Product Promoters
  • 43-4141.00 New Accounts Clerks
  • 43-4151.00 Order Clerks
  • 43-4171.00 Receptionists and Information Clerks
  • 41-2031.00 Retail Salespersons
  • 41-3091.00 Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
  • 43-2021.00 Telephone Operators


No sources of additional information found.

Contact Texas Workforce Commission
Labor Market and Career Information  |  101 E. 15th Street, Annex Room 0252  |  Austin, Texas 78778
Official Website  |  1-800-822-PLAN (7526)  |  512.936.3200

** The information in this report may be derived from many sources like O*NET, BLS (Bureau of Labor Statistics), OOH (Occupational Outlook Handbook), and Career One Stop.