Occupation Summary

Computer, Automated Teller, and Office Machine Repairers

O*NET 49-2011.00


Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.

Annual Wages:
Employment Rate:
Employment is expected to increase by 16.45%.
Education Level:
Associate's Degree (or other 2-year degree). According to O*Net, the majority of people employed in this occupation have this level of education.
Business and Industry

  1. Converse with customers to determine details of equipment problems.
  2. Reassemble machines after making repairs or replacing parts.
  3. Travel to customers' stores or offices to service machines or to provide emergency repair service.
  4. Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
  5. Advise customers concerning equipment operation, maintenance, or programming.
  6. Test new systems to ensure that they are in working order.
  7. Assemble machines according to specifications, using hand or power tools and measuring devices.
  8. Operate machines to test functioning of parts or mechanisms.
  9. Maintain records of equipment maintenance work or repairs.
  10. Install and configure new equipment, including operating software or peripheral equipment.
  11. Maintain parts inventories and order any additional parts needed for repairs.
  12. Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
  13. Align, adjust, or calibrate equipment according to specifications.
  14. Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.
  15. Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.
  16. Complete repair bills, shop records, time cards, or expense reports.
  17. Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
  18. Clean, oil, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns.
  19. Enter information into computers to copy programs from one electronic component to another or to draw, modify, or store schematics.
  20. Read specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments.
  21. Lay cable and hook up electrical connections between machines, power sources, and phone lines.
  22. Analyze equipment performance records to assess equipment functioning.
  23. Fill machines with toners, inks, or other duplicating fluids.
  24. Train new repairers.
  25. Calibrate testing instruments.

National Industry Employment Patterns

Industry % of Computer, Automated Teller, and Office Machine Repairers employed Annual Growth Rate
Commercial equip. merchant wholesalers 22.3 -0.27
Electronic equipment repair and maintenance 16 -0.05
Office supplies, stationery, and gift stores 5 -3.50
Computer systems design and related services 4.9 1.72

Labor Market Information

2018 Statewide average hourly wage $18.32
2018 National average hourly wage $19.65
2016 National employment 119,500
2016 Texas employment 14,045
Texas projected employment by 2026 16,356
Texas projected annual employment and Turnover openings through 2026 1,695

* Due to confidentiality rules, not all regions may have the data displayed. The sum of all the regions may not be equal to the state total.

Top 10 Relevant Knowledge Areas Relevant Importance Levels
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Top 10 Relevant Skill Areas Relevant Importance Levels
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Repairing machines or systems using the needed tools.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Determining causes of operating errors and deciding what to do about it.
Equipment Maintenance
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Time Management
Managing one's own time and the time of others.
Quality Control Analysis
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Equipment Selection
Determining the kind of tools and equipment needed to do a job.
Talking to others to convey information effectively.

Top 10 Relevant Abilities Relevant Importance Levels
Near Vision
The ability to see details at close range (within a few feet of the observer).
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension
The ability to read and understand information and ideas presented in writing.
Finger Dexterity
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Speech Recognition
The ability to identify and understand the speech of another person.
Speech Clarity
The ability to speak clearly so others can understand you.
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

  • Repairing and Maintaining Electronic Equipment
    -- Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
  • Making Decisions and Solving Problems
    -- Analyzing information and evaluating results to choose the best solution and solve problems.
  • Communicating with Persons Outside Organization
    -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Interacting With Computers
    -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Inspecting Equipment, Structures, or Material
    -- Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Other Activities

  • Adjust electrical or mechanical equipment
  • Adjust medical or laboratory equipment
  • Analyze business problems
  • Analyze technical problems
  • Apply cleaning solvents
  • Assemble/Disassemble manufactured products by hand
  • Balance cash register
  • Calculate differential equations
  • Calibrate business or vending equipment
  • Calibrate electronic equipment or instruments to specification
  • Clean equipment or machinery for optimum performance
  • Collect money from machines
  • Communicate technical or scientific information
  • Compile equipment operational data
  • Conduct computer diagnostics
  • Conduct performance testing
  • Configure computer operating systems
  • Connect electrical equipment to power circuit
  • Coordinate equipment or personnel in mechanical repair setting
  • Determine dimensions or characteristics using measuring devices
  • Determine voltage, amperage, or resistance
  • Diagnose electrical or electronic systems or equipment
  • Estimate project costs
  • Fabricate manufactured products by hand
  • Inspect machinery or equipment to determine damage, defects, adjustments, repairs, and suitability for use
  • Install computer programs
  • Install electronic equipment, components, or systems
  • Install hardware, software, or peripheral equipment
  • Install office, vending, or related equipment
  • Instruct customers in product installation, use, or repair
  • Interpret information from blueprints, diagrams, schematics, or technical drawings
  • Lubricate machinery, equipment, or parts
  • Maintain business or financial records, reports, or files
  • Maintain computer, network, or database records, reports, or files
  • Maintain computers or related equipment
  • Maintain duplicating equipment
  • Maintain electrician's tools or equipment
  • Maintain equipment service records
  • Maintain laboratory or field equipment
  • Maintain office, vending, or related equipment
  • Maintain repair records
  • Maintain work tools or equipment
  • Modify electrical or electronic equipment
  • Monitor operation of mail preparation or handling machines
  • Obtain customer signature and approval on work orders and jobs
  • Obtain information from clients, customers, or patients
  • Offer purchase, repair, or modification recommendations of furnishings or equipment
  • Operate computers to enter, calculate, access, and retrieve data
  • Operate duplicating equipment
  • Operate electronic calibration devices
  • Operate hand or power tools
  • Perform safety inspection
  • Position machines, equipment, or structures
  • Process customer transactions using computer or cash register
  • Read computer equipment operating manuals
  • Read detailed electronic design specifications
  • Read technical, operating, service, or repair manuals or publications
  • Record client's personal data
  • Record test or inspection results, procedures, or data
  • Repair computer equipment or accessories
  • Repair electrical wiring, circuits, fixtures, or equipment
  • Repair electronic components, equipment, or systems
  • Repair office, vending, or related equipment
  • Repair transmitting equipment
  • Replace electrical wiring, circuits, fixtures, or equipment
  • Replace electronic components
  • Review work orders
  • Schedule meetings, activities, classes, or events
  • Solder electrical or electronic connections or components
  • Solder metal parts, piping, or components
  • Test electrical or electronic systems or equipment
  • Test electrical or electronic wiring or fixtures
  • Test mechanical products or equipment
  • Test operation of malfunctioning machinery
  • Train workers in use of equipment or computers

  • Independence
    - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Support
    - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.


Adjustable widemouth pliers: Adjustable widemouth pliers;

Air compressors: Air compressors;

Bare printed circuit boards: Field replaceable units FRU;

Cable accessories: Cable verifiers;

Combination wrenches: Combination wrenches;

Computer servers: Computer servers;

Delivery trucks: Armored cars;

Desktop computers: Desktop computers;

Digital testers: Bit error rate testers BERT;

Drill press or radial drill: Drill presses;

Handguns: Handguns;

Multimeters: Digital multimeters;

Network analyzers: Synchronous optical network SONET analyzers; T-Birds; Telecommunication analyzers; Asynchronous transfer mode ATM analyzers;

Notebook computers: Notebook computers;

Nut drivers: Nut drivers;

Ohmmeters: Digital ohmmeters;

Oscilloscopes: Digital oscilloscopes;

Power drills: Power drills;

Power meters: Powerline monitors;

Protocol analyzers: Protocol analyzers;

Screwdrivers: Flathead screwdrivers;

Signal generators: Portable signal generators; Test pattern generators;

Soldering iron: Soldering irons;

Stripping tools: Wire strippers;

Vacuum cleaners: Mini vacuums;

Voltage or current meters: Voltmeters;


Calendar and scheduling software: Scheduling software;

Configuration management software: Symantec Altiris Deployment Solution;

Data base user interface and query software: Database software;

Document management software: Adobe Systems Adobe Acrobat software;

Electronic mail software: Email software; Microsoft Outlook;

Enterprise application integration software: Extensible markup language XML; Extensible stylesheet language XSL; IBM WebSphere;

Filesystem software: Symantec Norton Utilities;

Helpdesk or call center software: Call tracking software;

Internet browser software: Microsoft Internet Explorer; Web browser software;

Network connectivity terminal emulation software: Terminal emulation software;

Network security or virtual private network VPN management software: Cisco Systems VPN Client;

Object or component oriented development software: Microsoft Visual Basic.NET;

Office suite software: Microsoft Office software;

Operating system software: Microsoft Windows; UNIX; Linux;

Platform interconnectivity software: Microsoft Hyperterminal;

Presentation software: Microsoft PowerPoint;

Program testing software: Personal computer diagnostic software;

Spreadsheet software: Spreadsheet software; Microsoft Excel;

Transaction security and virus protection software: Symantec Norton Antivirus; Virus detection software;

Video conferencing software: Microsoft Office Live Meeting;

Web page creation and editing software: Macromedia Cold Fusion;

Web platform development software: Microsoft Active Server Pages ASP; JavaScript; Hypertext markup language HTML;

Word processing software: Word processing software; Microsoft Word;

Related O*NET occupational titles for Computer, Automated Teller, and Office Machine Repairers include:
  • 27-4011.00 Audio and Video Equipment Technicians
  • 49-2091.00 Avionics Technicians
  • 27-4012.00 Broadcast Technicians
  • 15-1151.00 Computer User Support Specialists
  • 17-3023.03 Electrical Engineering Technicians
  • 49-2097.00 Electronic Home Entertainment Equipment Installers and Repairers
  • 49-9031.00 Home Appliance Repairers
  • 49-2021.01 Radio Mechanics
  • 49-2098.00 Security and Fire Alarm Systems Installers
  • 49-2022.00 Telecommunications Equipment Installers and Repairers, Except Line Installers

No sources of additional information found.

Contact Texas Workforce Commission
Labor Market and Career Information  |  101 E. 15th Street, Annex Room 0252  |  Austin, Texas 78778
Official Website  |  1-800-822-PLAN (7526)  |  512.936.3200

** The information in this report may be derived from many sources like O*NET, BLS (Bureau of Labor Statistics), OOH (Occupational Outlook Handbook), and Career One Stop.