Occupation Summary

Administrative Services Managers

O*NET 11-3012.00

Description:

Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.

Annual Wages:
$129,245.00
Employment Rate:
Employment is expected to increase by 17.23%.
Education Level:
High School Diploma - or the equivalent (for example, GED). According to O*Net, the majority of people employed in this occupation have this level of education.
Endorsement:
Business and Industry

  1. Direct or coordinate the supportive services department of a business, agency, or organization.
  2. Set goals and deadlines for the department.
  3. Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  4. Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
  5. Acquire, distribute and store supplies.
  6. Plan, administer, and control budgets for contracts, equipment, and supplies.
  7. Hire and terminate clerical and administrative personnel.
  8. Conduct classes to teach procedures to staff.
  9. Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met.
  10. Develop operational standards and procedures for the work unit or department.
  11. Establish work procedures or schedules to organize the daily work of administrative staff.
  12. Learn to operate new office technologies as they are developed and implemented.
  13. Manage paper or electronic filing systems by recording information, updating paperwork, or maintaining documents, such as attendance records or correspondence.
  14. Meet with other departmental leaders to establish organizational goals, strategic plans, and objectives, as well as make decisions about personnel, resources, and space or equipment needs.
  15. Oversee payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  16. Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance.
  17. Represent work unit at meetings or conferences and serve as liaison for requests or complaints.
  18. Supervise administrative staff and provide training and orientation to new staff.


National Industry Employment Patterns


Industry % of Administrative Services Managers employed Annual Growth Rate
Colleges, universities, and professional schools 6.8 0.40
General medical and surgical hospitals 3.6 0.33
Elementary and secondary schools 3.5 0.11
Computer systems design and related services 2.9 1.41
Management, scientific, and technical consulting services 2.9 1.05
Insurance carriers 2.8 0.68
Office administrative services 2.5 2.00
Offices of physicians 2 0.20
Legal services 2 0.39


Labor Market Information


2023 Statewide average hourly wage $62.14
2023 National average hourly wage $58.27
2022 National employment 250,800
2022 Texas employment 20,285
Texas projected employment by 2032 23,780
Texas projected annual employment and Turnover openings through 2032 2,033




TEXAS COUNTY MAP BY WORKFORCE DEVELOPMENT AREA
* Due to confidentiality rules, not all regions may have the data displayed. The sum of all the regions may not be equal to the state total.


Top 10 Relevant Knowledge Areas Relevant Importance Levels
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
88.80%
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
84.80%
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
80.60%
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
78.00%
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
67.00%
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
67.00%
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
65.80%
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
65.20%
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
58.40%
Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
57.80%


Top 10 Relevant Skill Areas Relevant Importance Levels
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
80.00%
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
80.00%
Time Management
Managing one's own time and the time of others.
80.00%
Speaking
Talking to others to convey information effectively.
77.60%
Writing
Communicating effectively in writing as appropriate for the needs of the audience.
75.00%
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
75.00%
Coordination
Adjusting actions in relation to others' actions.
75.00%
Negotiation
Bringing others together and trying to reconcile differences.
72.40%
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
67.60%
Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
67.60%


Top 10 Relevant Abilities Relevant Importance Levels
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
80.00%
Written Comprehension
The ability to read and understand information and ideas presented in writing.
80.00%
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
80.00%
Written Expression
The ability to communicate information and ideas in writing so others will understand.
77.60%
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
72.40%
Near Vision
The ability to see details at close range (within a few feet of the observer).
72.40%
Speech Recognition
The ability to identify and understand the speech of another person.
72.40%
Speech Clarity
The ability to speak clearly so others can understand you.
72.40%
Inductive Reasoning
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
70.00%
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
70.00%


  • Getting Information
    -- Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Communicating with Supervisors, Peers, or Subordinates
    -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Organizing, Planning, and Prioritizing Work
    -- Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Making Decisions and Solving Problems
    -- Analyzing information and evaluating results to choose the best solution and solve problems.
  • Scheduling Work and Activities
    -- Scheduling events, programs, and activities, as well as the work of others.
Other Activities


  • Independence
    - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Relationships
    - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.



Tools

Desktop calculator: 10-key calculators;

Desktop computers: Desktop computers;

Laser fax machine: Laser facsimile machines;

Mobile phones: Mobile phones;

Notebook computers: Notebook computers; Laptop computers;

Personal computers: Personal computers;

Personal digital assistant PDAs or organizers: Personal digital assistants PDA;

Photocopiers: Photocopying equipment;

Scanners: Scanners;

Special purpose telephones: Multi-line telephone systems;

Tablet computers: Tablet computers;


Technology

Accounting software: Fund accounting software; Intuit QuickBooks; Sage 50 Accounting;

Analytical or scientific software: SAS; Minitab; IBM SPSS Statistics;

Cloud-based data access and sharing software: Microsoft SharePoint; Google Drive;

Computer aided design CAD software: Autodesk AutoCAD;

Content workflow software: Atlassian JIRA;

Customer relationship management CRM software: Blackbaud The Raiser's Edge;

Data base management system software: Teradata Database;

Data base reporting software: SAP BusinessObjects Crystal Reports;

Data base user interface and query software: Sage 300 Construction and Real Estate; Yardi software; Database software; FileMaker Pro; Microsoft Access;

Desktop publishing software: Adobe PageMaker; Microsoft Publisher;

Document management software: Adobe Acrobat;

Electronic mail software: Email software; IBM Notes; Microsoft Outlook; MicroFocus GroupWise;

Enterprise resource planning ERP software: Microsoft Dynamics; Microsoft Dynamics GP; Sage MAS 200 ERP; SAP Business Objects; SAP software; Oracle Hyperion; Oracle PeopleSoft; Oracle PeopleSoft Financials;

Enterprise system management software: IBM Power Systems software;

Financial analysis software: Delphi Technology;

Human resources software: ADP Enterprise HR; ADP Workforce Now; Human resource management software HRMS;

Industrial control software: Supervisory control and data acquisition SCADA software;

Information retrieval or search software: LexisNexis;

Instant messaging software: GroupMe;

Internet browser software: Microsoft Internet Explorer; Web browser software;

Medical software: PracticeWorks Systems Kodak WINOMS CS; Medical procedure coding software;

Object or component oriented development software: R;

Office suite software: Microsoft Office software;

Operating system software: Microsoft Windows XP;

Presentation software: Microsoft PowerPoint;

Process mapping and design software: Microsoft Visio;

Project management software: Microsoft Project; Oracle Primavera Enterprise Project Portfolio Management;

Spreadsheet software: Microsoft Excel;

Web page creation and editing software: LinkedIn;

Word processing software: Google Docs; Microsoft Word;


Related O*NET occupational titles for Administrative Services Managers include:
  • 11-9199.02 Compliance Managers
  • 15-1299.03 Document Management Specialists
  • 43-6011.00 Executive Secretaries and Executive Administrative Assistants
  • 11-3013.00 Facilities Managers
  • 41-1012.00 First-Line Supervisors of Non-Retail Sales Workers
  • 43-1011.00 First-Line Supervisors of Office and Administrative Support Workers
  • 11-1021.00 General and Operations Managers
  • 11-3121.00 Human Resources Managers
  • 13-1071.00 Human Resources Specialists
  • 13-1082.00 Project Management Specialists


Sources of Additional Information
  • For more information about facilities management and related certifications, visit: International Facility Management Association
  • For more information about records and information management and related certifications, visit: ARMA International
  • Institute of Certified Records Managers
  • Administrative Services Managers
  • Facilities Managers
  • Security Managers

  • Contact Texas Workforce Commission
    Labor Market and Career Information  |  101 E. 15th Street, Annex Room 0252  |  Austin, Texas 78778
    Official Website  |  1-800-822-PLAN (7526)  |  512.936.3200

    ** The information in this report may be derived from many sources like O*NET, BLS (Bureau of Labor Statistics), OOH (Occupational Outlook Handbook), and Career One Stop.