Occupation Summary

Quality Control Systems Managers

O*NET 11-3051.01


Plan, direct, or coordinate quality assurance programs. Formulate quality control policies and control quality of laboratory and production efforts.

Annual Wages:
Employment Rate:
Employment is expected to increase by 11.65%.
Education Level:
Bachelor's Degree. According to O*Net, the majority of people employed in this occupation have this level of education.
Business and Industry

  1. Stop production if serious product defects are present.
  2. Review and approve quality plans submitted by contractors.
  3. Review statistical studies, technological advances, or regulatory standards and trends to stay abreast of issues in the field of quality control.
  4. Generate and maintain quality control operating budgets.
  5. Evaluate new testing and sampling methodologies or technologies to determine usefulness.
  6. Coordinate the selection and implementation of quality control equipment such as inspection gauges.
  7. Collect and analyze production samples to evaluate quality.
  8. Audit and inspect subcontractor facilities including external laboratories.
  9. Verify that raw materials, purchased parts or components, in-process samples, and finished products meet established testing and inspection standards.
  10. Review quality documentation necessary for regulatory submissions and inspections.
  11. Review and update standard operating procedures or quality assurance manuals.
  12. Produce reports regarding nonconformance of products or processes, daily production quality, root cause analyses, or quality trends.
  13. Participate in the development of product specifications.
  14. Monitor development of new products to help identify possible problems for mass production.
  15. Instruct vendors or contractors on quality guidelines, testing procedures, or ways to eliminate deficiencies.
  16. Identify quality problems or areas for improvement and recommend solutions.
  17. Instruct staff in quality control and analytical procedures.
  18. Identify critical points in the manufacturing process and specify sampling procedures to be used at these points.
  19. Document testing procedures, methodologies, or criteria.
  20. Direct the tracking of defects, test results, or other regularly reported quality control data.
  21. Create and implement inspection and testing criteria or procedures.
  22. Confer with marketing and sales departments to define client requirements and expectations.
  23. Communicate quality control information to all relevant organizational departments, outside vendors, or contractors.
  24. Analyze quality control test results and provide feedback and interpretation to production management or staff.
  25. Oversee workers including supervisors, inspectors, or laboratory workers engaged in testing activities.
  26. Monitor performance of quality control systems to ensure effectiveness and efficiency.
  27. Direct product testing activities throughout production cycles.

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National Industry Employment Patterns

Industry % of Quality Control Systems Managers employed Annual Growth Rate
Plastics product manufacturing 4.5 -0.13
Motor vehicle parts manufacturing 4.5 0.38
Electronic instrument manufacturing 3 -0.60
Pharmaceutical and medicine manufacturing 2.9 -0.20
Aerospace product and parts manufacturing 2.8 0.20
Semiconductor and electronic component mfg. 2.5 -0.72
Architectural and structural metals mfg. 2.5 0.24
Other general purpose machinery manufacturing 2.1 0.00

Labor Market Information

2018 Statewide average hourly wage $59.04
2018 National average hourly wage $54.51
2016 National employment 170,600
2016 Texas employment 9,977
Texas projected employment by 2026 11,139
Texas projected annual employment and Turnover openings through 2026 844

* Due to confidentiality rules, not all regions may have the data displayed. The sum of all the regions may not be equal to the state total.

Top 10 Relevant Knowledge Areas Relevant Importance Levels
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

Top 10 Relevant Skill Areas Relevant Importance Levels
Reading Comprehension
Understanding written sentences and paragraphs in work related documents.
Quality Control Analysis
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Communicating effectively in writing as appropriate for the needs of the audience.
Talking to others to convey information effectively.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Time Management
Managing one's own time and the time of others.

Top 10 Relevant Abilities Relevant Importance Levels
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
The ability to read and understand information and ideas presented in writing.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Expression
The ability to communicate information and ideas in writing so others will understand.
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
Near Vision
The ability to see details at close range (within a few feet of the observer).
Speech Clarity
The ability to speak clearly so others can understand you.
Inductive Reasoning
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

  • Evaluating Information to Determine Compliance with Standards
    -- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Making Decisions and Solving Problems
    -- Analyzing information and evaluating results to choose the best solution and solve problems.
  • Interacting With Computers
    -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Monitor Processes, Materials, or Surroundings
    -- Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Getting Information
    -- Observing, receiving, and otherwise obtaining information from all relevant sources.
Other Activities

  • Adjust industrial, manufacturing, or production equipment
  • Advise governmental personnel
  • Advise industrial or manufacturing personnel
  • Analyze administrative, financial, and operational budgets
  • Analyze business, operational, or management reports
  • Analyze current and historical utility costs
  • Analyze financial data or information
  • Approve changes to business processes
  • Assign work to staff or employees
  • Attend professional conferences and events
  • Communicate technical or scientific information
  • Compute product or materials test results
  • Conduct business, market, or managerial research
  • Conduct meetings with clients and customers
  • Conduct reviews of progress, production, or sales
  • Conduct role-based assessments
  • Conduct staff meetings
  • Control organizational, product, or material inventory
  • Coordinate production maintenance activities
  • Coordinate production materials, activities or processes
  • Define project scope
  • Design business plans
  • Design manufacturing processes or methods
  • Detect machinery or equipment malfunctions by listening for abnormalities
  • Determine factors affecting production processes
  • Develop business, financial, or operational policies, procedures, or standards
  • Develop energy projects to reduce utility costs
  • Develop maintenance schedules
  • Develop management control systems
  • Develop operational budgets
  • Develop plans for programs or projects
  • Develop project communication strategies
  • Develop project performance objectives
  • Develop staff policies
  • Develop supply chain strategies
  • Discharge workers using employee dismissal guidelines
  • Encourage communication with employees, departments, and customers
  • Endorse safety and training programs
  • Establish inspection program to verify safety standards and ensure meeting of specifications
  • Establish project closure requirements
  • Establish project requirements
  • Establish project teams
  • Establish staffing guidelines and procedures
  • Estimate product demand
  • Estimate production costs
  • Estimate project costs
  • Evaluate construction quality
  • Evaluate manufacturing or processing systems
  • Evaluate product quality for sales activities
  • Execute procurement contracts
  • Hire workers to fill employment needs
  • Identify relevant safety procedures
  • Implement air quality control measures
  • Implement company or staff policies
  • Improve quality by utilizing Total Quality Management or other quality techniques
  • Improve test devices or techniques in manufacturing, industrial or engineering setting
  • Inspect materials to verify safety standards or ensure meeting of specifications
  • Interpret information from blueprints, diagrams, schematics, or technical drawings
  • Maintain business or financial records, reports, or files
  • Maintain consistent production quality
  • Maintain production or work records
  • Maintain quality assurance procedures
  • Maintain safe work environment
  • Manage building maintenance projects
  • Manage industrial projects
  • Manage inventories or supplies
  • Manage material resources
  • Manage operational budgets
  • Manage project life cycle
  • Manage project quality processes
  • Manage project teams
  • Monitor assembly quality
  • Monitor equipment or machine operation to detect problems
  • Monitor project risk mitigation plan
  • Monitor project scope guidelines
  • Negotiate business contracts
  • Observe production, experimental, or developmental activities
  • Obtain approval for project plans
  • Oversee execution of organizational or program policies
  • Perform continuing education to maintain licenses, certifications, qualifications, and knowledge currency
  • Perform machining operations
  • Perform quality assurance testing
  • Perform safety inspection
  • Plan production processes
  • Plan work schedules
  • Prepare business, operational, or managerial reports
  • Prepare enterprise level project plans
  • Prepare post project assessment report
  • Prepare procurement or purchase order documents
  • Prepare quality management plan
  • Prepare technical or scientific reports
  • Promote organizational personnel
  • Read technical, operating, service, or repair manuals or publications
  • Repair mechanical equipment or machinery
  • Resolve worker or organizational conflicts or grievances
  • Respond to employee or worker concerns
  • Review codes and specifications
  • Schedule air or surface pickup, delivery, or distribution of product
  • Schedule production or work to meet deadlines
  • Size components of solar thermal systems
  • Study production records
  • Supervise subordinate personnel or contractors
  • Terminate employment of employees or contractors
  • Terminate relationship with clients or vendors
  • Test materials to verify safety standards or ensure meeting of specifications
  • Track facility or production costs
  • Write product performance requirements
  • Write project charter

  • Independence
    - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Support
    - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.


Analytical balances: Laboratory analytical balances;

Benchtop centrifuges: Laboratory benchtop centrifuges;

Extracting equipment for laboratories: Laboratory extraction equipment;

Gas chromatographs: Gas chromatography equipment;

Immunology analyzers: Cellular assay equipment;

Infrared spectrometers: Fourier transfer infrared FTIR spectrometers;

Inkjet printers: Computer inkjet printers;

Instrumentation for capillary electrophoresis: Electrophoresis equipment;

Laboratory diluters: Automated diluters;

Liquid chromatographs: Liquid chromatography equipment;

Microplate readers: Automated microplate ELISA readers;

Moisture balances: Laboratory moisture balances;

Notebook computers: Laptop computers;

Personal computers: Personal computers;

pH meters: pH analyzers;

Portable data input terminals: Handheld data collectors;

Spectrometers: Infrared spectroscopic equipment;

Titration equipment: Titrators;


Analytical or scientific software: Computing Solutions LabSoft LIMS; Core Informatics Laboratory Information Management System LIMS software; Illumina Laboratory Information Management System LIMS software; Labvantage Solutions LIMS; Lablite Laboratory Information Management Systems LIMS software; Minitab software; PQ Systems SQCpack; Pearson Education PHStat2; Promium Element DataSystem LIMS; Quality Systems International WinLIMS; STARLIMS software; StatGraphics software; Systat Software Lisa.lims; Thermo Fisher Scientific Laboratory Information Management Systems (LIMS) software;

Compliance software: MasterControl software; EtQ Reliance software;

Data base user interface and query software: Microsoft Access; Harrington Group caWeb software;

Document management software: Adobe Systems Adobe Acrobat;

Electronic mail software: Microsoft Outlook;

Enterprise resource planning ERP software: SAP software;

Graphics or photo imaging software: Microsoft Visio;

Industrial control software: Sparta Systems TrackWise; Laboratory Automated Quality Control Systems LAQC software; PQ Systems CHARTrunner Lean; PQ Systems GAGEpack; PQ Systems MEASUREspy; CAMA Software Quality Collaboration By Design software; CEBOS MQ1 software; ASI DATAMYTE GageMetrics; ASI DATAMYTE QDA software; ASIDATAMYTE DataMetrics; Harrington Group HQMS software; Infinity QS ProFicient software; Vivaldi Software Vivaldi Quality Management Software;

Internet browser software: Web browser software;

Presentation software: Microsoft PowerPoint;

Program testing software: Hewlett Packard LoadRunner;

Project management software: Microsoft Project;

Spreadsheet software: Microsoft Excel;

Word processing software: Microsoft Word;

No titles found.

Sources of Additional Information
  • For more information about careers in production management and certification, visit: Association for Operations Management (APICS)
  • For more information about quality management and certification, visit: American Society for Quality                                 
  • For general information about manufacturing careers, visit: National Association of Manufacturers
  • Biofuels Production Managers
  • Biomass Power Plant Managers
  • Geothermal Production Managers
  • Hydroelectric Production Managers
  • Industrial Production Managers
  • Methane/Landfill Gas Collection System Operators
  • Quality Control Systems Managers

  • Contact Texas Workforce Commission
    Labor Market and Career Information  |  101 E. 15th Street, Annex Room 0252  |  Austin, Texas 78778
    Official Website  |  1-800-822-PLAN (7526)  |  512.936.3200

    ** The information in this report may be derived from many sources like O*NET, BLS (Bureau of Labor Statistics), OOH (Occupational Outlook Handbook), and Career One Stop.