Occupation Summary

Food Service Managers

O*NET 11-9051.00

Description:

Plan, direct, or coordinate activities of an organization or department that serves food and beverages.

Annual Wages:
$65,428.00
Employment Rate:
Employment is expected to increase by 15.15%.
Education Level:
High School Diploma - or the equivalent (for example, GED). According to O*Net, the majority of people employed in this occupation have this level of education.
Endorsement:
Business and Industry

  1. Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
  2. Investigate and resolve complaints regarding food quality, service, or accommodations.
  3. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  4. Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  5. Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  6. Schedule staff hours and assign duties.
  7. Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  8. Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
  9. Keep records required by government agencies regarding sanitation or food subsidies.
  10. Establish standards for personnel performance and customer service.
  11. Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
  12. Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  13. Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
  14. Maintain food and equipment inventories, and keep inventory records.
  15. Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
  16. Order and purchase equipment and supplies.
  17. Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
  18. Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
  19. Assess staffing needs and recruit staff, using methods such as newspaper advertisements or attendance at job fairs.
  20. Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.
  21. Monitor employee and patron activities to ensure liquor regulations are obeyed.
  22. Greet guests, escort them to their seats, and present them with menus and wine lists.
  23. Establish and enforce nutritional standards for dining establishments, based on accepted industry standards.
  24. Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
  25. Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
  26. Count money and make bank deposits.


National Industry Employment Patterns


Industry % of Food Service Managers employed Annual Growth Rate
Restaurants and other eating places 48.8 0.58
Special food services 4.7 0.12
Traveler accommodation 2.3 0.70


Labor Market Information


2023 Statewide average hourly wage $31.46
2023 National average hourly wage $33.45
2022 National employment 357,500
2022 Texas employment 22,012
Texas projected employment by 2032 25,346
Texas projected annual employment and Turnover openings through 2032 2,941




TEXAS COUNTY MAP BY WORKFORCE DEVELOPMENT AREA
* Due to confidentiality rules, not all regions may have the data displayed. The sum of all the regions may not be equal to the state total.


Top 10 Relevant Knowledge Areas Relevant Importance Levels
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
92.40%
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
87.60%
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
79.40%
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
76.80%
Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
74.00%
Food Production
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
74.00%
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
74.00%
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
71.40%
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
67.20%
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
66.60%


Top 10 Relevant Skill Areas Relevant Importance Levels
Service Orientation
Actively looking for ways to help people.
77.60%
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
75.00%
Speaking
Talking to others to convey information effectively.
75.00%
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
75.00%
Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
75.00%
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
72.40%
Coordination
Adjusting actions in relation to others' actions.
72.40%
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
72.40%
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
72.40%
Time Management
Managing one's own time and the time of others.
70.00%


Top 10 Relevant Abilities Relevant Importance Levels
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
80.00%
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
80.00%
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
77.60%
Written Comprehension
The ability to read and understand information and ideas presented in writing.
75.00%
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
72.40%
Speech Clarity
The ability to speak clearly so others can understand you.
72.40%
Written Expression
The ability to communicate information and ideas in writing so others will understand.
67.60%
Inductive Reasoning
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
65.00%
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
65.00%
Speech Recognition
The ability to identify and understand the speech of another person.
65.00%


  • Performing for or Working Directly with the Public
    -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Getting Information
    -- Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Working with Computers
    -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Communicating with Supervisors, Peers, or Subordinates
    -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Training and Teaching Others
    -- Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Other Activities


  • Independence
    - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Relationships
    - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.



Tools

Cash registers: Computerized cash registers;

Laser printers: Laser printers;

Notebook computers: Notebook computers;

Personal computers: Personal computers;

Personal digital assistant PDAs or organizers: Personal digital assistants PDA;


Technology

Accounting software: Food Services Solutions DayCap; Intuit QuickBooks;

Analytical or scientific software: IPro Restaurant Inventory, Recipe & Menu Software; Aurora FoodPro; ChefDesk Chef's Calculators; Culinary Software Services ChefTec; SweetWARE nutraCoster;

Calendar and scheduling software: espSoftware Employee Schedule Partner; iMagic Restaurant Reservation;

Cloud-based data access and sharing software: Google Drive;

Communications server software: IBM Domino;

Data base user interface and query software: Database software; ValuSoft MasterCook;

Desktop publishing software: SoftCafe MenuPro;

Electronic mail software: Microsoft Outlook;

Enterprise resource planning ERP software: Microsoft Dynamics;

Financial analysis software: Delphi Technology;

Human resources software: Oracle Taleo;

Inventory management software: Inventory management software; Army Food Management Information System; Gift Certificates Plus Giftworks; Food Service Solutions FoodCo;

Object or component oriented development software: Apache Groovy;

Office suite software: Microsoft Office software;

Point of sale POS software: Restaurant Manager; ClubSoft Food & Beverage Point of Sale; Dinerware Intuitive Restaurant; DataTeam Lunch Express; Food Service Solutions POSitive ID System;

Presentation software: Microsoft PowerPoint;

Project management software: Microsoft Project; ReServe Interactive;

Spreadsheet software: Microsoft Excel;

Time accounting software: Aestiva Employee Time Clock;

Web page creation and editing software: Facebook;

Word processing software: Evernote; Google Docs; Microsoft Word; Word processing software;


Related O*NET occupational titles for Food Service Managers include:
  • 35-1011.00 Chefs and Head Cooks
  • 35-2012.00 Cooks, Institution and Cafeteria
  • 35-2013.00 Cooks, Private Household
  • 35-2014.00 Cooks, Restaurant
  • 35-2015.00 Cooks, Short Order
  • 35-1012.00 First-Line Supervisors of Food Preparation and Serving Workers
  • 39-1022.00 First-Line Supervisors of Personal Service Workers
  • 41-1011.00 First-Line Supervisors of Retail Sales Workers
  • 35-3041.00 Food Servers, Nonrestaurant
  • 35-9031.00 Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop


Sources of Additional Information
  • For more information about the Food Protection Manager Certification, visit: American National Standards Institute
  • For more information about food service managers, visit: National Restaurant Association
  • Society for Hospitality and Foodservice Management
  • Food Service Managers

  • Contact Texas Workforce Commission
    Labor Market and Career Information  |  101 E. 15th Street, Annex Room 0252  |  Austin, Texas 78778
    Official Website  |  1-800-822-PLAN (7526)  |  512.936.3200

    ** The information in this report may be derived from many sources like O*NET, BLS (Bureau of Labor Statistics), OOH (Occupational Outlook Handbook), and Career One Stop.