Occupation Summary

Lodging Managers

O*NET 11-9081.00

Description:

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

Annual Wages:
$68,002.00
Employment Rate:
Employment is expected to increase by 21.50%.
Education Level:
Bachelor's Degree. According to O*Net, the majority of people employed in this occupation have this level of education.
Endorsement:
Business and Industry

  1. Greet and register guests.
  2. Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  3. Assign duties to workers, and schedule shifts.
  4. Coordinate front-office activities of hotels or motels, and resolve problems.
  5. Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  6. Confer and cooperate with other managers to ensure coordination of hotel activities.
  7. Manage and maintain temporary or permanent lodging facilities.
  8. Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  9. Train staff members.
  10. Show, rent, or assign accommodations.
  11. Develop and implement policies and procedures for the operation of a department or establishment.
  12. Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  13. Prepare required paperwork pertaining to departmental functions.
  14. Interview and hire applicants.
  15. Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
  16. Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
  17. Perform marketing and public relations activities.
  18. Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
  19. Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
  20. Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
  21. Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
  22. Book tickets for guests for local tours and attractions.
  23. Monitor the revenue activity of the hotel or facility.
  24. Collect payments and record data pertaining to funds and expenditures.


National Industry Employment Patterns


Industry % of Lodging Managers employed Annual Growth Rate
Traveler accommodation 69 0.69
Rv (recreational vehicle) parks and recreational camps 3.5 0.54


Labor Market Information


2023 Statewide average hourly wage $32.69
2023 National average hourly wage $36.92
2022 National employment 50,800
2022 Texas employment 4,042
Texas projected employment by 2032 4,911
Texas projected annual employment and Turnover openings through 2032 516




TEXAS COUNTY MAP BY WORKFORCE DEVELOPMENT AREA
* Due to confidentiality rules, not all regions may have the data displayed. The sum of all the regions may not be equal to the state total.


Top 10 Relevant Knowledge Areas Relevant Importance Levels
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
94.40%
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
94.00%
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
92.80%
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
91.00%
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
86.60%
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
85.00%
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
82.40%
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
82.00%
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
79.80%
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
79.20%


Top 10 Relevant Skill Areas Relevant Importance Levels
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
82.40%
Service Orientation
Actively looking for ways to help people.
82.40%
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
80.00%
Speaking
Talking to others to convey information effectively.
80.00%
Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
80.00%
Writing
Communicating effectively in writing as appropriate for the needs of the audience.
77.60%
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
77.60%
Coordination
Adjusting actions in relation to others' actions.
77.60%
Negotiation
Bringing others together and trying to reconcile differences.
77.60%
Instructing
Teaching others how to do something.
75.00%


Top 10 Relevant Abilities Relevant Importance Levels
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
82.40%
Written Expression
The ability to communicate information and ideas in writing so others will understand.
80.00%
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
80.00%
Written Comprehension
The ability to read and understand information and ideas presented in writing.
80.00%
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
80.00%
Speech Recognition
The ability to identify and understand the speech of another person.
80.00%
Speech Clarity
The ability to speak clearly so others can understand you.
80.00%
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
75.00%
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
72.40%
Inductive Reasoning
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
72.40%


  • Communicating with Supervisors, Peers, or Subordinates
    -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Making Decisions and Solving Problems
    -- Analyzing information and evaluating results to choose the best solution and solve problems.
  • Training and Teaching Others
    -- Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Getting Information
    -- Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Identifying Objects, Actions, and Events
    -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Other Activities


  • Independence
    - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Relationships
    - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.



Tools

Cash registers: Cash registers;

Desktop calculator: 10-key calculators;

Desktop computers: Desktop computers;

Magnetic stripe readers and encoders: Credit card processing machines;

Notebook computers: Laptop computers;

Personal computers: Personal computers;

Portable data input terminals: Handheld computers;

Premise branch exchange PBX systems: Private automatic branch exchange PABX systems;

Special purpose telephones: Multi-line telephone systems;

Voice mail systems: Voice mail systems;


Technology

Accounting software: Accounting software;

Customer relationship management CRM software: Enablez ResortSuite;

Data base user interface and query software: Microsoft Access; Property management system PMS software;

Electronic mail software: Email software; Microsoft Outlook;

Enterprise resource planning ERP software: Oracle JD Edwards EnterpriseOne;

Facilities management software: RedSky IT Entirety e-Booking; Silverbyte Systems Optima Property Management System PMS; TCS Hotel Software Guest Tracker; UniResMan; Execu/Tech Systems HOTEL Premium; Anand Systems ASI FrontDesk; GraceSoft Easy InnKeeping Suite; Hotel management system software; Housekeeping management software; INN-Client Server Systems ICSS Atrium; iRez Systems Rezware XP7; M-Tech Hotel Service Optimization System HotSOS; MICROS Systems OPERA Enterprise Solution OES;

Financial analysis software: Delphi Technology;

Office suite software: Microsoft Office software;

Point of sale POS software: ePOS Business Solutions System 3 POS;

Presentation software: Microsoft PowerPoint;

Spreadsheet software: Microsoft Excel;

Time accounting software: Payroll software;

Web page creation and editing software: Facebook;

Word processing software: Microsoft Word; Word processing software;


Related O*NET occupational titles for Lodging Managers include:
  • 11-3012.00 Administrative Services Managers
  • 39-6012.00 Concierges
  • 11-3013.00 Facilities Managers
  • 39-1014.00 First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
  • 39-1022.00 First-Line Supervisors of Personal Service Workers
  • 11-9051.00 Food Service Managers
  • 11-1021.00 General and Operations Managers
  • 13-1121.00 Meeting, Convention, and Event Planners
  • 11-9141.00 Property, Real Estate, and Community Association Managers
  • 11-9179.02 Spa Managers


Sources of Additional Information
  • For information about lodging workers' professional development, training programs, and more, visit 
  • American Hotel & Lodging Educational Institute (AHLEI)
  • Association of Lodging Professionals (ALP)
  • For information about schools and educational programs in hotel and restaurant management, visit: Accreditation Commission for Programs in Hospitality Administration (ACPHA)
  • International Council on Hotel, Restaurant, and Institutional Education (CHRIE)
  • Lodging Managers

  • Contact Texas Workforce Commission
    Labor Market and Career Information  |  101 E. 15th Street, Annex Room 0252  |  Austin, Texas 78778
    Official Website  |  1-800-822-PLAN (7526)  |  512.936.3200

    ** The information in this report may be derived from many sources like O*NET, BLS (Bureau of Labor Statistics), OOH (Occupational Outlook Handbook), and Career One Stop.