Occupation Summary

Funeral Home Managers

O*NET 11-9171.00

Description:

Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

Annual Wages:
$66,911.00
Employment Rate:
Employment is expected to increase by 11.62%.
Education Level:
Associate's Degree (or other 2-year degree). According to O*Net, the majority of people employed in this occupation have this level of education.
Endorsement:
Public Service

  1. Attend or make presentations at community events to promote funeral home services or build community relationships.
  2. Conduct market research and analyze industry trends.
  3. Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
  4. Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
  5. Direct or monitor administrative, support, repair, or maintenance services for funeral homes.
  6. Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
  7. Negotiate contracts for prearranged funeral services.
  8. Offer counsel and comfort to families and friends of the deceased.
  9. Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
  10. Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.
  11. Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
  12. Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
  13. Schedule funerals, burials, or cremations.
  14. Sell funeral services, products, or merchandise to clients.
  15. Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.
  16. Set prices or credit terms for funeral products or services.
  17. Complete and maintain records, such as state-required documents, tracking documents, or product inventories.
  18. Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
  19. Explain goals, policies, or procedures to staff members.
  20. Identify skill development needs for funeral home staff.
  21. Interview and hire new employees.
  22. Schedule work hours for funeral home or contract employees.
  23. Deliver death certificates to medical facilities or offices to obtain signatures from legally authorized persons.


National Industry Employment Patterns


Industry % of Funeral Home Managers employed Annual Growth Rate
Death care services 37.1 0.29


Labor Market Information


2024 Statewide average hourly wage $32.17
2024 National average hourly wage $41.18
2022 National employment 36,400
2022 Texas employment 5,231
Texas projected employment by 2032 5,839
Texas projected annual employment and Turnover openings through 2032 461




TEXAS COUNTY MAP BY WORKFORCE DEVELOPMENT AREA
* Due to confidentiality rules, not all regions may have the data displayed. The sum of all the regions may not be equal to the state total.


Top 10 Relevant Knowledge Areas Relevant Importance Levels
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
93.40%
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
87.60%
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
85.40%
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
81.00%
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
74.80%
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
71.80%
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
71.60%
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
71.00%
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
68.00%
Biology
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
63.40%


Top 10 Relevant Skill Areas Relevant Importance Levels
Service Orientation
Actively looking for ways to help people.
80.00%
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
77.60%
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
77.60%
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
72.40%
Time Management
Managing one's own time and the time of others.
72.40%
Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
70.00%
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
70.00%
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
70.00%
Speaking
Talking to others to convey information effectively.
70.00%
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
67.60%


Top 10 Relevant Abilities Relevant Importance Levels
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
80.00%
Written Comprehension
The ability to read and understand information and ideas presented in writing.
77.60%
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
77.60%
Written Expression
The ability to communicate information and ideas in writing so others will understand.
75.00%
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
72.40%
Near Vision
The ability to see details at close range (within a few feet of the observer).
72.40%
Speech Clarity
The ability to speak clearly so others can understand you.
72.40%
Speech Recognition
The ability to identify and understand the speech of another person.
70.00%
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
67.60%
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
67.60%


  • Performing for or Working Directly with the Public
    -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Making Decisions and Solving Problems
    -- Analyzing information and evaluating results to choose the best solution and solve problems.
  • Getting Information
    -- Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Assisting and Caring for Others
    -- Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Establishing and Maintaining Interpersonal Relationships
    -- Developing constructive and cooperative working relationships with others, and maintaining them over time.
Other Activities


  • Achievement
    - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
  • Relationships
    - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.



Tools

Absorbent pillows: Chemical pillows;

Air exhausters: Local exhaust ventilation LEV systems;

Art airbrushes: Airbrushing devices;

Articulating boom lift: Monument lifts;

Automobiles or cars: Passenger vehicles;

Autopsy head rests: Head blocks;

Autopsy knives or blades: Scalpels;

Autopsy specimen bags or containers: Viscera bags;

Autopsy tables: Mortuary operating tables; Mortuary dressing tables; Embalming tables; Body bridges;

Cadaver carriers: Cremation stands; Mortuary cots;

Cadaver lifter or transfer devices: Mortuary lift systems; Mausoleum lifts; Pallbearer casket carriages; Funeral church trucks; Casket carriages; Casket lowering devices; Vault lowering devices;

Centrifugal pumps: Centrifugal force pumps;

Chemical pumps: Embalming machines;

Container trailers: Dump trailers;

Conveyor roller: Mortuary roller systems;

Dating or numbering machines: Numbering machines;

Embalming injecting tubes: Arterial tubes;

Embalming injector needles: Needle injector guns;

Embalming sinks: Sink covers;

Embalming vein drainage tubes: Jugular drain tubes;

Hazardous material protective apparel: Personal protective equipment;

Irrigation or suction handpieces or cannulas or tips or catheters: Cannula sets;

Latch: Mortuary bier pins;

Limousines: Hearses;

Medical syringes with needle: Hypodermic syringes;

Minivans or vans: Mortuary vans;

Mortuary aspirators: Hydro-electric aspirators; Electric mortuary aspirators;

Mortuary packs: Mouth formers;

Personal computers: Personal computers;

Protective gloves: Nitrile gloves; Protective latex gloves;

Respirators: Respirators;

Surgical clamps or clips or forceps: Ligators;

Surgical trocars for general use: Trocars;

Suture needles: Curved suture needles;

Tampers: Compaction tampers;


Technology

Accounting software: Financial reporting software;

Data base user interface and query software: FPA Software MACCS; CSR Consultants Cemetery Management SC; HMIS Advantage; Mortware Professional; Twin Tiers Technologies CIMS; Twin Tiers Technologies MIMS;

Electronic mail software: Microsoft Outlook; Email software;

Human resources software: iCIMS Talent Cloud software;

Internet browser software: Web browser software;

Office suite software: Microsoft Office software;

Presentation software: funeralOne Life Tributes; Microsoft PowerPoint;

Spreadsheet software: Microsoft Excel;

Video creation and editing software: CodeJam MemoriesOnTV;

Word processing software: Microsoft Word;


Related O*NET occupational titles for Funeral Home Managers include:
  • 11-3012.00 Administrative Services Managers
  • 39-4012.00 Crematory Operators
  • 39-4011.00 Embalmers
  • 39-1022.00 First-Line Supervisors of Personal Service Workers
  • 39-4021.00 Funeral Attendants
  • 11-1021.00 General and Operations Managers
  • 39-4031.00 Morticians, Undertakers, and Funeral Arrangers
  • 29-2099.08 Patient Representatives
  • 39-9041.00 Residential Advisors
  • 11-9151.00 Social and Community Service Managers


Sources of Additional Information
  • For more information about funeral service workers, including accredited mortuary science programs, visit: National Funeral Directors Association
  • For scholarships and educational programs in funeral service and mortuary science, visit: American Board of Funeral Service Education
  • National Funeral Directors & Morticians Association, Inc.
  • For information about crematories, visit: Cremation Association of North America
  • International Cemetery, Cremation and Funeral Association
  • Candidates should contact their state board for specific licensing requirements.
  • Funeral Home Managers
  • Morticians, Undertakers, and Funeral Arrangers

  • Contact Texas Workforce Commission
    Labor Market and Career Information  |  101 E. 15th Street, Annex Room 0252  |  Austin, Texas 78778
    Official Website  |  1-800-822-PLAN (7526)  |  512.936.3200

    ** The information in this report may be derived from many sources like O*NET, BLS (Bureau of Labor Statistics), OOH (Occupational Outlook Handbook), and Career One Stop.