The U.S. Department of Labor has developed an automated occupational information database, O*NET, that identifies and describes work content, work skills, and training requirements for all jobs across the country in all sectors of the economy. Much of the occupational information contained in this report is derived directly from the O*NET database, and supplemented with information from the Bureau of Labor Statistics, Census Bureau, and Labor Market and Career Information.
|Industry||% of Computer User Support Specialists employed||Annual Growth Rate|
|Computer systems design and related services||21.1||1.83|
|Commercial equip. merchant wholesalers||3.2||-0.25|
|Management and technical consulting services||2.3||2.30|
|Wired telecommunications carriers||2||-1.71|
|2018 Statewide average hourly wage||$25.12|
|2018 National average hourly wage||$26.46|
|2016 National employment||636,600|
|2016 Texas employment||56,367|
|Texas projected employment by 2026||66,644|
|Texas projected annual employment and Turnover openings through 2026||5,444|
|Region||Employment||Projected Employment 2026||Projected
Annual Openings 2026
|Texas (all regions)||56,367||66,644||5,444||1.69%||$52,253.00|
|Top 10 Relevant Knowledge Areas||Relevant Importance Levels|
|Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
|Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
|Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
|Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
|Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
|Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
|Top 10 Relevant Skill Areas||Relevant Importance Levels|
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Communicating effectively in writing as appropriate for the needs of the audience.
|Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Managing one's own time and the time of others.
|Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Teaching others how to do something.
Understanding the implications of new information for both current and future problem-solving and decision-making.
|Top 10 Relevant Abilities||Relevant Importance Levels|
The ability to communicate information and ideas in speaking so others will understand.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to read and understand information and ideas presented in writing.
The ability to communicate information and ideas in writing so others will understand.
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
The ability to see details at close range (within a few feet of the observer).
The ability to identify and understand the speech of another person.
The ability to speak clearly so others can understand you.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
The ability to apply general rules to specific problems to produce answers that make sense.