Occupation Summary

First-Line Supervisors of Housekeeping and Janitorial Workers

O*NET 37-1011.00

Description:

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Annual Wages:
$41,893.00
Employment Rate:
Employment is expected to increase by 15.70%.
Education Level:
High School Diploma - or the equivalent (for example, GED). According to O*Net, the majority of people employed in this occupation have this level of education.
Endorsement:
Business and Industry

  1. Direct activities for stopping the spread of infections in facilities, such as hospitals.
  2. Inspect work performed to ensure that it meets specifications and established standards.
  3. Plan and prepare employee work schedules.
  4. Perform or assist with cleaning duties as necessary.
  5. Investigate complaints about service and equipment, and take corrective action.
  6. Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  7. Inspect and evaluate the physical condition of facilities to determine the type of work required.
  8. Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  9. Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  10. Issue supplies and equipment to workers.
  11. Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
  12. Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  13. Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.
  14. Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  15. Establish and implement operational standards and procedures for the departments supervised.
  16. Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  17. Select and order or purchase new equipment, supplies, or furnishings.
  18. Recommend changes that could improve service and increase operational efficiency.
  19. Maintain required records of work hours, budgets, payrolls, and other information.
  20. Screen job applicants, and hire new employees.
  21. Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
  22. Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
  23. Perform financial tasks, such as estimating costs and preparing and managing budgets.
  24. Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
  25. Check and maintain equipment to ensure that it is in working order.
  26. Perform grounds maintenance tasks, such as removing snow and mowing the lawn.


National Industry Employment Patterns


Industry % of First-Line Supervisors of Housekeeping and Janitorial Workers employed Annual Growth Rate
Services to buildings and dwellings 24.2 0.13
Traveler accommodation 14.7 0.70
Elementary and secondary schools 5.6 -0.07
General medical and surgical hospitals 2.8 0.27
Colleges, universities, and professional schools 2.4 0.48
Nursing care facilities (skilled nursing facilities) 2.3 -0.34


Labor Market Information


2024 Statewide average hourly wage $20.14
2024 National average hourly wage $24.60
2022 National employment 254,900
2022 Texas employment 22,456
Texas projected employment by 2032 25,982
Texas projected annual employment and Turnover openings through 2032 3,127




TEXAS COUNTY MAP BY WORKFORCE DEVELOPMENT AREA
* Due to confidentiality rules, not all regions may have the data displayed. The sum of all the regions may not be equal to the state total.


Top 10 Relevant Knowledge Areas Relevant Importance Levels
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
88.20%
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
78.60%
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
73.80%
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
67.00%
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
65.80%
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
63.80%
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
62.20%
Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
56.20%
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
54.40%
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
50.20%


Top 10 Relevant Skill Areas Relevant Importance Levels
Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
67.60%
Time Management
Managing one's own time and the time of others.
65.00%
Speaking
Talking to others to convey information effectively.
65.00%
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
65.00%
Coordination
Adjusting actions in relation to others' actions.
65.00%
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
62.40%
Instructing
Teaching others how to do something.
62.40%
Service Orientation
Actively looking for ways to help people.
62.40%
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
62.40%
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
62.40%


Top 10 Relevant Abilities Relevant Importance Levels
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
77.60%
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
72.40%
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
65.00%
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
65.00%
Near Vision
The ability to see details at close range (within a few feet of the observer).
65.00%
Speech Recognition
The ability to identify and understand the speech of another person.
65.00%
Speech Clarity
The ability to speak clearly so others can understand you.
65.00%
Category Flexibility
The ability to generate or use different sets of rules for combining or grouping things in different ways.
62.40%
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
62.40%
Inductive Reasoning
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
60.00%


  • Communicating with Supervisors, Peers, or Subordinates
    -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Coordinating the Work and Activities of Others
    -- Getting members of a group to work together to accomplish tasks.
  • Inspecting Equipment, Structures, or Materials
    -- Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
  • Guiding, Directing, and Motivating Subordinates
    -- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Training and Teaching Others
    -- Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Other Activities


  • Independence
    - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Support
    - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.



Tools

Alarm systems: Building alarm systems;

Brooms: Push brooms;

Carpet cleaning equipment: Carpet shampooers; Carpet steamers;

Cleaning scrapers: Cleaning scrapers;

Clothes dryers: Industrial clothes dryers;

Desktop computers: Desktop computers;

Dust mops: Dust mops;

Facial shields: Protective face shields;

Floor polishers: Floor burnishers; Floor polishing machines; Power floor buffers;

Floor scrubbers: Floor scrubbing machines; Commercial automatic floor scrubbers; Auto scrubbers;

Floor washing machine: Powered floor washers;

Goggles: Safety goggles;

Hand sprayers: Spray bottles;

Ironing machines or presses: Flatwork ironers;

Ladders: Step ladders;

Laundry type washing machines: Washer extractors; Light commercial washing machines;

Masks or accessories: Dust masks;

Mop wringer: Mop wringers;

Personal computers: Personal computers;

Pressure or steam cleaners: Pressure washers;

Protective gloves: Rubber gloves;

Sewing machines: Industrial sewing machines;

Special purpose telephones: Multi-line telephone systems;

Squeegees or washers: Squeegees;

Steam autoclaves or sterilizers: Steam-operated sterilizers;

Steam pressing machines: Steam pressers;

Vacuum cleaners: Industrial vacuum cleaners; All-terrain vacuums;

Wet mops: Wet mops;

Wet or dry combination vacuum cleaners: Wet-dry vacuums;


Technology

Data base user interface and query software: Facility use software; Microsoft Access;

Electronic mail software: Email software; Microsoft Outlook;

Enterprise resource planning ERP software: SAP software;

Facilities management software: Computerized maintenance management system CMMS;

Helpdesk or call center software: Help desk software;

Inventory management software: Inventory tracking software;

Materials requirements planning logistics and supply chain software: Computerized bed control system software;

Office suite software: Microsoft Office software;

Operating system software: Operating system software;

Presentation software: Microsoft PowerPoint;

Project management software: Microsoft Project;

Spreadsheet software: Microsoft Excel;

Web page creation and editing software: Facebook;

Word processing software: Microsoft Word; Word processing software;


Related O*NET occupational titles for First-Line Supervisors of Housekeeping and Janitorial Workers include:
  • 47-1011.00 First-Line Supervisors of Construction Trades and Extraction Workers
  • 39-1014.00 First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
  • 35-1012.00 First-Line Supervisors of Food Preparation and Serving Workers
  • 53-1042.00 First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
  • 37-1012.00 First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers
  • 49-1011.00 First-Line Supervisors of Mechanics, Installers, and Repairers
  • 43-1011.00 First-Line Supervisors of Office and Administrative Support Workers
  • 53-1044.00 First-Line Supervisors of Passenger Attendants
  • 39-1022.00 First-Line Supervisors of Personal Service Workers
  • 51-1011.00 First-Line Supervisors of Production and Operating Workers


No sources of additional information found.

Contact Texas Workforce Commission
Labor Market and Career Information  |  101 E. 15th Street, Annex Room 0252  |  Austin, Texas 78778
Official Website  |  1-800-822-PLAN (7526)  |  512.936.3200

** The information in this report may be derived from many sources like O*NET, BLS (Bureau of Labor Statistics), OOH (Occupational Outlook Handbook), and Career One Stop.