Occupation Summary

First-Line Supervisors of Gambling Services Workers

O*NET 39-1013.00

Description:

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

Annual Wages:
$48,676.00
Employment Rate:
Employment is expected to increase by %.
Education Level:
High School Diploma - or the equivalent (for example, GED). According to O*Net, the majority of people employed in this occupation have this level of education.
Endorsement:
Business and Industry

  1. Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  2. Respond to and resolve patrons' complaints.
  3. Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  4. Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
  5. Monitor payment of hand-delivered jackpots to ensure promptness.
  6. Greet customers and ask about the quality of service they are receiving.
  7. Perform paperwork required for monetary transactions.
  8. Explain and interpret house rules, such as game rules or betting limits, for patrons.
  9. Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
  10. Reset slot machines after payoffs.
  11. Answer patrons' questions about gaming machine functions and payouts.
  12. Record the specifics of malfunctioning machines and document malfunctions needing repair.
  13. Report customer-related incidents occurring in gaming areas to supervisors.
  14. Establish and maintain banks and table limits for each game.
  15. Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
  16. Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
  17. Exchange currency for customers, converting currency into requested combinations of bills and coins.
  18. Monitor stations and games and move dealers from game to game to ensure adequate staffing.
  19. Clean and maintain slot machines and surrounding areas.
  20. Evaluate workers' performance and prepare written performance evaluations.
  21. Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
  22. Record, issue receipts for, and pay off bets.
  23. Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
  24. Determine how many gaming tables to open each day and schedule staff accordingly.
  25. Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
  26. Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
  27. Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
  28. Establish policies on types of gambling offered, odds, or extension of credit.
  29. Interview and hire workers.
  30. Train, supervise, schedule, and evaluate workers.


National Industry Employment Patterns


Industry % of First-Line Supervisors of Gambling Services Workers employed Annual Growth Rate
Traveler accommodation 28.1 0.47
Gambling industries 17.7 -1.19


Labor Market Information


2024 Statewide average hourly wage $23.40
2024 National average hourly wage $30.10




TEXAS COUNTY MAP BY WORKFORCE DEVELOPMENT AREA
Region Employment Projected Employment 2032 Projected
Annual Openings 2032
Annual
Growth Rate
Average Income
Texas (all regions) Unavailable Unavailable Unavailable Unavailable Unavailable
* Due to confidentiality rules, not all regions may have the data displayed. The sum of all the regions may not be equal to the state total.


Top 10 Relevant Knowledge Areas Relevant Importance Levels
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
89.40%
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
77.20%
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
77.20%
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
76.80%
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
74.00%
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
69.80%
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
68.60%
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
66.60%
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
66.00%
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
65.80%


Top 10 Relevant Skill Areas Relevant Importance Levels
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
77.60%
Service Orientation
Actively looking for ways to help people.
77.60%
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
75.00%
Speaking
Talking to others to convey information effectively.
75.00%
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
72.40%
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
72.40%
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
70.00%
Time Management
Managing one's own time and the time of others.
70.00%
Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
67.60%
Coordination
Adjusting actions in relation to others' actions.
67.60%


Top 10 Relevant Abilities Relevant Importance Levels
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
80.00%
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
77.60%
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
75.00%
Speech Recognition
The ability to identify and understand the speech of another person.
75.00%
Speech Clarity
The ability to speak clearly so others can understand you.
75.00%
Near Vision
The ability to see details at close range (within a few feet of the observer).
72.40%
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
72.40%
Written Comprehension
The ability to read and understand information and ideas presented in writing.
70.00%
Written Expression
The ability to communicate information and ideas in writing so others will understand.
70.00%
Selective Attention
The ability to concentrate on a task over a period of time without being distracted.
70.00%


  • Performing for or Working Directly with the Public
    -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Communicating with Supervisors, Peers, or Subordinates
    -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Getting Information
    -- Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Working with Computers
    -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Guiding, Directing, and Motivating Subordinates
    -- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Other Activities


  • Independence
    - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Relationships
    - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

No certifications found.


Tools

Alarm systems: Security alarm systems;

Automatic teller machines ATMs: Payment kiosks;

Cash registers: Electronic cash registers;

Circuit tester: Board testers;

Desktop calculator: 10-key calculators;

Desktop computers: Desktop computers;

Laser fax machine: Laser facsimile machines;

Laser printers: Ticket printers;

Multimeters: Digital multimeters;

Notebook computers: Laptop computers;

Oscilloscopes: Digital oscilloscopes;

Personal computers: Personal computers;

Photocopiers: Copy machines;

Poker or slot machines: Slot machines;

Screwdrivers: Phillips screwdrivers;

Special purpose telephones: Multi-line telephone systems;

Two way radios: Mobile radios; Two way radios;


Technology

Data base user interface and query software: Microsoft Access;

Electronic mail software: Microsoft Outlook;

Office suite software: Corel WordPerfect Office Suite; Microsoft Office software;

Operating system software: Operating system software;

Presentation software: Microsoft PowerPoint;

Project management software: Microsoft Project;

Spreadsheet software: Microsoft Excel;

Word processing software: Microsoft Word;


Related O*NET occupational titles for First-Line Supervisors of Gambling Services Workers include:
  • 53-1042.00 First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
  • 49-1011.00 First-Line Supervisors of Mechanics, Installers, and Repairers
  • 43-1011.00 First-Line Supervisors of Office and Administrative Support Workers
  • 41-1011.00 First-Line Supervisors of Retail Sales Workers
  • 39-3012.00 Gambling and Sports Book Writers and Runners
  • 43-3041.00 Gambling Cage Workers
  • 41-2012.00 Gambling Change Persons and Booth Cashiers
  • 39-3011.00 Gambling Dealers
  • 11-9071.00 Gambling Managers
  • 33-9031.00 Gambling Surveillance Officers and Gambling Investigators

Contact Texas Workforce Commission
Labor Market and Career Information  |  101 E. 15th Street, Annex Room 0252  |  Austin, Texas 78778
Official Website  |  1-800-822-PLAN (7526)  |  512.936.3200

** The information in this report may be derived from many sources like O*NET, BLS (Bureau of Labor Statistics), OOH (Occupational Outlook Handbook), and Career One Stop.