Occupation Summary

Concierges

O*NET 39-6012.00

Description:

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

Annual Wages:
$35,264.00
Employment Rate:
Employment is expected to increase by 18.02%.
Education Level:
High School Diploma - or the equivalent (for example, GED). According to O*Net, the majority of people employed in this occupation have this level of education.
Endorsement:
Business and Industry

  1. Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  2. Make travel arrangements for sightseeing or other tours.
  3. Receive, store, or deliver luggage or mail.
  4. Perform office duties on a temporary basis when needed.
  5. Pick up and deliver items or run errands for guests.
  6. Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
  7. Arrange for the replacement of items lost by travelers.
  8. Arrange for interpreters or translators when patrons require such services.
  9. Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  10. Provide directions to guests.
  11. Provide business services for guests, such as sending or receiving faxes or shipping packages.
  12. Plan special events, parties, or meetings, which may include booking musicians or celebrities.
  13. Arrange childcare services for guests.
  14. Clean and tidy hotel lounge.
  15. Provide food and beverage services to guests.
  16. Order flowers for guests.

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National Industry Employment Patterns


Industry % of Concierges employed Annual Growth Rate
Traveler accommodation 19.2 -0.14
Continuing care, assisted living facilities 15.9 0.93
Other personal services 10.4 1.18
Business, professional, labor, political, and similar organizations 4.1 0.61
Other amusement and recreation industries 2.4 1.06
Nursing care facilities (skilled nursing facilities) 2.1 0.00
General medical and surgical hospitals 2.1 1.18


Labor Market Information


2024 Statewide average hourly wage $16.95
2024 National average hourly wage $19.60
2022 National employment 38,700
2022 Texas employment 1,676
Texas projected employment by 2032 1,978
Texas projected annual employment and Turnover openings through 2032 317




TEXAS COUNTY MAP BY WORKFORCE DEVELOPMENT AREA
* Due to confidentiality rules, not all regions may have the data displayed. The sum of all the regions may not be equal to the state total.


Top 10 Relevant Knowledge Areas Relevant Importance Levels
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
99.00%
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
91.80%
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
75.40%
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
70.00%
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
69.60%
Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
62.80%
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
61.00%
Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
60.00%
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
56.20%
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
52.80%


Top 10 Relevant Skill Areas Relevant Importance Levels
Service Orientation
Actively looking for ways to help people.
85.00%
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
82.40%
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
80.00%
Speaking
Talking to others to convey information effectively.
80.00%
Coordination
Adjusting actions in relation to others' actions.
70.00%
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
65.00%
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
60.00%
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
60.00%
Persuasion
Persuading others to change their minds or behavior.
60.00%
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
60.00%


Top 10 Relevant Abilities Relevant Importance Levels
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
80.00%
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
80.00%
Speech Clarity
The ability to speak clearly so others can understand you.
80.00%
Speech Recognition
The ability to identify and understand the speech of another person.
77.60%
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
70.00%
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
70.00%
Fluency of Ideas
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
62.40%
Written Comprehension
The ability to read and understand information and ideas presented in writing.
62.40%
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
62.40%
Written Expression
The ability to communicate information and ideas in writing so others will understand.
60.00%


  • Getting Information
    -- Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Establishing and Maintaining Interpersonal Relationships
    -- Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Communicating with People Outside the Organization
    -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Communicating with Supervisors, Peers, or Subordinates
    -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Working with Computers
    -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Other Activities


  • Independence
    - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Relationships
    - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.


Tools

Desktop computers: Desktop computers;

Laser fax machine: Laser facsimile machines;

Laser printers: Computer laser printers;

Mobile phones: Smart phones;

Notebook computers: Laptop computers;

Photocopiers: Copy machines;

Special purpose telephones: Multiline telephone systems;

Tablet computers: Tablet computers;

Two way radios: Mobile radios;


Technology

Accounting software: Billing software; Budgeting software;

Calendar and scheduling software: Work scheduling software;

Data base user interface and query software: Yardi software;

Desktop publishing software: Microsoft Publisher;

Electronic mail software: Microsoft Outlook;

Financial analysis software: Delphi Technology;

Internet browser software: Web browser software;

Map creation software: Mapping software;

Office suite software: Microsoft Office software;

Presentation software: Microsoft PowerPoint;

Spreadsheet software: Microsoft Excel;

Word processing software: Microsoft Word;


Related O*NET occupational titles for Concierges include:
  • 39-6011.00 Baggage Porters and Bellhops
  • 41-2021.00 Counter and Rental Clerks
  • 43-4081.00 Hotel, Motel, and Resort Desk Clerks
  • 39-3093.00 Locker Room, Coatroom, and Dressing Room Attendants
  • 11-9081.00 Lodging Managers
  • 53-6061.00 Passenger Attendants
  • 43-4171.00 Receptionists and Information Clerks
  • 43-4181.00 Reservation and Transportation Ticket Agents and Travel Clerks
  • 41-3041.00 Travel Agents
  • 39-3031.00 Ushers, Lobby Attendants, and Ticket Takers


No sources of additional information found.

Contact Texas Workforce Commission
Labor Market and Career Information  |  101 E. 15th Street, Annex Room 0252  |  Austin, Texas 78778
Official Website  |  1-800-822-PLAN (7526)  |  512.936.3200

** The information in this report may be derived from many sources like O*NET, BLS (Bureau of Labor Statistics), OOH (Occupational Outlook Handbook), and Career One Stop.