Occupation Summary

First-Line Supervisors of Office and Administrative Support Workers

O*NET 43-1011.00


Directly supervise and coordinate the activities of clerical and administrative support workers.

Annual Wages:
Employment Rate:
Employment is expected to increase by 10.47%.
Education Level:
Bachelor's Degree. According to O*Net, the majority of people employed in this occupation have this level of education.
Business and Industry

  1. Resolve customer complaints or answer customers' questions regarding policies and procedures.
  2. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  3. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  4. Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  5. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  6. Train or instruct employees in job duties or company policies or arrange for training to be provided.
  7. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  8. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  9. Recruit, interview, and select employees.
  10. Interpret and communicate work procedures and company policies to staff.
  11. Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  12. Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  13. Compute figures such as balances, totals, or commissions.
  14. Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
  15. Coordinate activities with other supervisory personnel or with other work units or departments.
  16. Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
  17. Develop or update procedures, policies, or standards.
  18. Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  19. Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  20. Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  21. Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  22. Develop work schedules according to budgets and workloads.
  23. Monitor inventory levels and requisition or purchase supplies as needed.
  24. Discuss work problems or grievances with union representatives.
  25. Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
  26. Arrange for necessary maintenance or repair work.
  27. Keep informed of provisions of labor-management agreements and their effects on departmental operations.
  28. Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
  29. Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.

National Industry Employment Patterns

Industry % of First-Line Supervisors of Office and Administrative Support Workers employed Annual Growth Rate
Depository credit intermediation 8 -0.97
Offices of physicians 4.5 1.53
Other general merchandise stores 4.2 1.42
Grocery stores 3.1 0.42

Labor Market Information

2018 Statewide average hourly wage $28.64
2018 National average hourly wage $28.53
2016 National employment 1,506,300
2016 Texas employment 117,606
Texas projected employment by 2026 129,919
Texas projected annual employment and Turnover openings through 2026 13,177

* Due to confidentiality rules, not all regions may have the data displayed. The sum of all the regions may not be equal to the state total.

Top 10 Relevant Knowledge Areas Relevant Importance Levels
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Top 10 Relevant Skill Areas Relevant Importance Levels
Reading Comprehension
Understanding written sentences and paragraphs in work related documents.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Adjusting actions in relation to others' actions.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making.
Teaching others how to do something.
Communicating effectively in writing as appropriate for the needs of the audience.

Top 10 Relevant Abilities Relevant Importance Levels
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Comprehension
The ability to read and understand information and ideas presented in writing.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Written Expression
The ability to communicate information and ideas in writing so others will understand.
Speech Recognition
The ability to identify and understand the speech of another person.
Speech Clarity
The ability to speak clearly so others can understand you.
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Inductive Reasoning
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

  • Interacting With Computers
    -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Getting Information
    -- Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Making Decisions and Solving Problems
    -- Analyzing information and evaluating results to choose the best solution and solve problems.
  • Processing Information
    -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Communicating with Supervisors, Peers, or Subordinates
    -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Other Activities

  • Adapt activities to meet participant needs
  • Align employee career motives to job performance objectives
  • Analyze business or organizational operating practices or procedures
  • Analyze business, operational, or management reports
  • Analyze organizational workflows
  • Analyze residential or commercial energy performance
  • Answer calls using multi-line telephone systems
  • Answer questions from employees or colleagues
  • Appraise personal property or equipment
  • Arbitrate disputes among groups or individuals
  • Arrange delivery schedules
  • Assign work to staff or employees
  • Assist workers to resolve work problems
  • Collaborate with corporate counsel on legal human resources issues
  • Collect deposits, payments, funding, or fees
  • Communicate details in protective services settings
  • Compile itinerary of planned meetings or activities
  • Complete purchase requisitions
  • Compute payment schedules
  • Conduct financial audits
  • Conduct fund raising activities
  • Conduct industry or market analysis
  • Conduct meetings with clients and customers
  • Conduct reviews of progress, production, or sales
  • Confer with customer to review terms of credit or payment plan
  • Confer with departmental heads to coordinate activities
  • Confer with instructors or trainers
  • Confer with service providers or manufacturers
  • Confer with users to identify operating procedure problems
  • Configure data center applications and controls
  • Consult stakeholders about innovation and market opportunities
  • Consult with customers concerning needs
  • Contract meeting facilities
  • Control organizational, product, or material inventory
  • Coordinate production maintenance activities
  • Coordinate recreational activities
  • Coordinate social service activities with resource providers
  • Delegate administrative support activities
  • Design compensation models
  • Design human resource management performance metrics
  • Design office layout
  • Design talent readiness or succession plans
  • Determine customer needs
  • Determine social service program status
  • Develop business, financial, or operational policies, procedures, or standards
  • Develop employee dismissal guidelines
  • Develop employee handbook
  • Develop employee orientation materials
  • Develop employee training materials
  • Develop integrated learning environments
  • Develop operational budgets
  • Develop personnel performance objectives
  • Develop purchasing policies or procedures
  • Develop training evaluation procedures
  • Develop training programs
  • Develop travel itinerary
  • Dictate correspondence to be recorded
  • Direct financial activities
  • Disburse organizational funding
  • Discharge workers using employee dismissal guidelines
  • Distribute informational bulletins
  • Document provision of administrative services
  • Draft employment agreements
  • Empathize with others during counseling or related services
  • Employ basic business mathematical formulas
  • Employ statistical process control procedures
  • Endorse safety and training programs
  • Establish employee performance standards
  • Establish global partnerships
  • Establish recruiting procedures
  • Establish recruiting relationship with regional colleges
  • Establish relationships with employees and co-workers
  • Estimate travel rates or expenses
  • Evaluate ability of applicant
  • Evaluate capital projects
  • Evaluate company recruiting needs
  • Evaluate contract personnel performance
  • Evaluate employee performance
  • Evaluate equity and debt financing options
  • Evaluate information from employment interviews
  • Evaluate office operations
  • Evaluate product quality for sales activities
  • Evaluate technology and communication infrastructure
  • Explain credit application information
  • Explain products to customers or customer representatives
  • Explain rules, policies, laws or regulations
  • Forecast consumer behavior
  • Forecast departmental personnel requirements
  • Generate programming template for repetitive tasks
  • Hire workers to fill employment needs
  • Identify causes of talent attrition
  • Identify employee learning needs
  • Identify individual or group learning strategies
  • Identify software needed for specific project or task
  • Implement company or staff policies
  • Implement employee bargaining agreements
  • Implement employee compensation and benefit plans
  • Implement freight shipping or storage procedures
  • Implement supply chain management processes
  • Inform clients of travel restrictions
  • Inspect account books or systems for efficiency, effectiveness, or acceptability
  • Integrate job classification structure into human resource management systems
  • Interview job applicants
  • Inventory stock to ensure adequate supplies
  • Judge quality of facilities or service
  • Locate sources of supply for purchasing
  • Maintain accounting journals
  • Maintain appointment calendar
  • Maintain awareness of socio-economic trends
  • Maintain business or financial records, reports, or files
  • Maintain consistent production quality
  • Maintain cooperative working relationships with community service organizations
  • Maintain customer and account records
  • Maintain Customer Relationship Management (CRM) systems
  • Maintain daily logs or records
  • Maintain employee records
  • Maintain engineering records, reports, or files
  • Maintain equipment service records
  • Maintain file of job openings
  • Maintain insurance records
  • Maintain inventory of office equipment or furniture
  • Maintain inventory of office supplies or forms
  • Maintain job descriptions
  • Maintain knowledge of formal and informal learning activities
  • Maintain processes and procedures manual
  • Maintain production or work records
  • Maintain record of organization expenses
  • Maintain telephone logs
  • Maintain travel expense accounts
  • Make travel reservations
  • Manage inventories or supplies
  • Manage material resources
  • Manage operational budgets
  • Manage operational finances
  • Modify work procedures to meet deadlines
  • Monitor contract performance
  • Monitor currency, coin, or checks in cash drawer
  • Monitor effects of talent attrition
  • Monitor employee learning or development progress
  • Monitor merchandise purchases
  • Monitor worker performance
  • Motivate employee behavior and performance
  • Observe production, experimental, or developmental activities
  • Offer purchase, repair, or modification recommendations of furnishings or equipment
  • Operate computers to enter, calculate, access, and retrieve data
  • Order supplies, materials, or equipment
  • Organize individual, group, or organizational account invoices
  • Orient new employees
  • Oversee activities related to dispatching, routing, or tracking transportation vehicles
  • Oversee work progress to verify safety or conformance to standards
  • Perform applicant search to fill job openings
  • Perform basic accounting practices
  • Perform clerical duties such as typing, accepting orders, or sorting mail
  • Perform market segmentation analysis
  • Perform risk management planning
  • Perform SWOT analysis
  • Plan conferences or events
  • Plan meetings
  • Plan work schedules
  • Prepare business, operational, or managerial reports
  • Prepare data rights policy
  • Prepare financing options and recommendations
  • Prepare list of prospective customers
  • Prepare meeting agenda
  • Prepare records of customer charges
  • Prepare technical or scientific reports
  • Prepare workflow chart
  • Process account invoices
  • Process checks for dissemination
  • Process individual, group, or organizational invoices
  • Process payroll documents, records, or checks
  • Process proof of deliveries for vendors, carriers, and brokers
  • Promote organizational personnel
  • Provide clients with travel information
  • Provide customer service
  • Provide technical support and information
  • Publicize job openings
  • Purchase furnishings, artworks, or accessories
  • Purchase office equipment or furniture
  • Purchase supplies, materials, or equipment
  • Read musical notations
  • Receive payments from others
  • Recommend claim action
  • Recommend customer payment plan
  • Recommend improvements to work methods or procedures
  • Recommend personnel actions such as promotions, transfers, and dismissals
  • Recruit candidates for employment
  • Refer applicant to other hiring personnel
  • Relay information to supervisor or officials
  • Requisition stock, materials, supplies or equipment
  • Resolve customer or public complaints
  • Resolve invoice, purchasing, funding, or payment discrepancies
  • Resolve shipping issues
  • Resolve worker or organizational conflicts or grievances
  • Respond to employee or worker concerns
  • Respond to requests for information
  • Review customer instructions
  • Review customer records
  • Review loan applications
  • Review travel rate schedules
  • Schedule employee work hours
  • Schedule facility or property maintenance
  • Schedule individual, group, or organizational training
  • Schedule meeting facilities
  • Schedule meetings, activities, classes, or events
  • Schedule production or work to meet deadlines
  • Schedule real estate closings
  • Select applicants meeting qualifications
  • Set goals for workers or staff
  • Solicit orders from established or new customers
  • Solicit support from officials
  • Solve administrative problems in the workplace
  • Sort mail letters or packages by hand
  • Supervise subordinate personnel or contractors
  • Take messages, notes, shorthand, and dictation
  • Take responsibility for safety of group
  • Track competitor financial gains and losses
  • Train others in work-related knowledge or skills
  • Train others in work-related procedures or techniques
  • Train workers in use of equipment or computers
  • Write administrative procedures services manual

  • Independence
    - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Support
    - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.


Desktop calculator: 10-key calculators;

Desktop computers: Desktop computers;

Laser fax machine: Laser facsimile machines;

Laser printers: Computer laser printers;

Liquid crystal display projector: Liquid crystal display LCD projectors;

Notebook computers: Laptop computers;

Personal computers: Personal computers;

Photocopiers: Photocopiers; Photocopying equipment;

Postal scales: Postal scales;

Scanners: Computer data input scanners; Scanners;

Special purpose telephones: Multi-line telephone systems;

Voice mail systems: Voice mail systems;


Accounting software: Bookkeeping software; Intuit QuickBooks; Intuit QuickBooks software; Intuit Quicken software; Sage 50 Accounting;

Calendar and scheduling software: Work scheduling software;

Data base user interface and query software: Microsoft Access; Database software; FileMaker Pro software;

Desktop publishing software: Microsoft Publisher;

Document management software: Adobe Systems Adobe Acrobat software; Document management system software;

Electronic mail software: Microsoft Outlook; IBM Notes;

Enterprise resource planning ERP software: Oracle Hyperion software; Oracle JD Edwards EnterpriseOne; Oracle PeopleSoft; Microsoft Dynamics GP; Microsoft Dynamics software; SAP software;

Human resources software: Human resource management software HRMS;

Internet browser software: Microsoft Internet Explorer; Web browser software; Mozilla Firefox;

Medical software: Medical condition coding software; Medical procedure coding software; Healthcare common procedure coding system HCPCS software;

Office suite software: Microsoft Office software;

Presentation software: Microsoft PowerPoint;

Project management software: Project management software; HCSS HeavyBid; HCSS HeavyJob; Contract management software;

Spreadsheet software: Microsoft Excel;

Time accounting software: Payroll software;

Word processing software: Microsoft Word;

Related O*NET occupational titles for First-Line Supervisors of Office and Administrative Support Workers include:
  • 11-3011.00 Administrative Services Managers
  • 41-1012.00 First-Line Supervisors of Non-Retail Sales Workers
  • 53-1031.00 First-Line Supervisors of Transportation and Material-Moving Machine and Vehicle Operators
  • 11-9071.00 Gaming Managers
  • 11-1021.00 General and Operations Managers
  • 11-3121.00 Human Resources Managers
  • 13-1071.00 Human Resources Specialists
  • 11-9081.00 Lodging Managers
  • 11-9131.00 Postmasters and Mail Superintendents
  • 11-3131.00 Training and Development Managers

No sources of additional information found.

Contact Texas Workforce Commission
Labor Market and Career Information  |  101 E. 15th Street, Annex Room 0252  |  Austin, Texas 78778
Official Website  |  1-800-822-PLAN (7526)  |  512.936.3200

** The information in this report may be derived from many sources like O*NET, BLS (Bureau of Labor Statistics), OOH (Occupational Outlook Handbook), and Career One Stop.