Occupation Summary

First-Line Supervisors of Office and Administrative Support Workers

O*NET 43-1011.00


Directly supervise and coordinate the activities of clerical and administrative support workers.

Annual Wages:
Employment Rate:
Employment is expected to increase by 9.42%.
Education Level:
Bachelor's Degree. According to O*Net, the majority of people employed in this occupation have this level of education.
Business and Industry

  1. Resolve customer complaints or answer customers' questions regarding policies and procedures.
  2. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  3. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  4. Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  5. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  6. Train or instruct employees in job duties or company policies or arrange for training to be provided.
  7. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  8. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  9. Recruit, interview, and select employees.
  10. Interpret and communicate work procedures and company policies to staff.
  11. Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  12. Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  13. Compute figures such as balances, totals, or commissions.
  14. Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
  15. Coordinate activities with other supervisory personnel or with other work units or departments.
  16. Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
  17. Develop or update procedures, policies, or standards.
  18. Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  19. Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  20. Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  21. Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  22. Develop work schedules according to budgets and workloads.
  23. Monitor inventory levels and requisition or purchase supplies as needed.
  24. Discuss work problems or grievances with union representatives.
  25. Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
  26. Arrange for necessary maintenance or repair work.
  27. Keep informed of provisions of labor-management agreements and their effects on departmental operations.
  28. Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
  29. Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.

National Industry Employment Patterns

Industry % of First-Line Supervisors of Office and Administrative Support Workers employed Annual Growth Rate
Offices of physicians 5 0.20
Colleges, universities, and professional schools 3.2 -0.17
General medical and surgical hospitals 3.1 -0.13
Insurance carriers 3 -0.16
Business support services 2.2 -0.12

Labor Market Information

2022 Statewide average hourly wage $30.07
2022 National average hourly wage $31.49
2020 National employment 1,487,300
2020 Texas employment 123,677
Texas projected employment by 2030 135,324
Texas projected annual employment and Turnover openings through 2030 13,885

* Due to confidentiality rules, not all regions may have the data displayed. The sum of all the regions may not be equal to the state total.

Top 10 Relevant Knowledge Areas Relevant Importance Levels
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Top 10 Relevant Skill Areas Relevant Importance Levels
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Adjusting actions in relation to others' actions.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making.
Teaching others how to do something.
Communicating effectively in writing as appropriate for the needs of the audience.

Top 10 Relevant Abilities Relevant Importance Levels
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Comprehension
The ability to read and understand information and ideas presented in writing.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Written Expression
The ability to communicate information and ideas in writing so others will understand.
Speech Recognition
The ability to identify and understand the speech of another person.
Speech Clarity
The ability to speak clearly so others can understand you.
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Inductive Reasoning
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

  • Working with Computers
    -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Getting Information
    -- Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Making Decisions and Solving Problems
    -- Analyzing information and evaluating results to choose the best solution and solve problems.
  • Processing Information
    -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Communicating with Supervisors, Peers, or Subordinates
    -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Other Activities

  • Independence
    - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Support
    - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.


Desktop calculator: 10-key calculators;

Desktop computers: Desktop computers;

Laser fax machine: Laser facsimile machines;

Laser printers: Computer laser printers;

Liquid crystal display projector: Liquid crystal display LCD projectors;

Notebook computers: Laptop computers;

Personal computers: Personal computers;

Photocopiers: Photocopiers; Photocopying equipment;

Postal scales: Postal scales;

Scanners: Computer data input scanners; Scanners;

Special purpose telephones: Multi-line telephone systems;

Voice mail systems: Voice mail systems;


Access software: Citrix cloud computing software;

Accounting software: Bookkeeping software; Fund accounting software; Intuit QuickBooks; Quicken; Sage 50 Accounting; Tax software;

Analytical or scientific software: Minitab; IBM SPSS Statistics;

Business intelligence and data analysis software: IBM Cognos Impromptu; Qlik Tech QlikView; MicroStrategy; Tableau;

Calendar and scheduling software: Work scheduling software;

Cloud-based data access and sharing software: Slack; Microsoft SharePoint; Google Drive; Dropbox;

Communications server software: IBM Domino;

Computer based training software: Padlet;

Customer relationship management CRM software: Oracle Eloqua; Blackbaud The Raiser's Edge; Salesforce software;

Data base reporting software: SAP Crystal Reports;

Data base user interface and query software: Yardi software; Blackboard software; Data entry software; Database software; FileMaker Pro; Oracle Database; Microsoft Access;

Desktop publishing software: Microsoft Publisher;

Document management software: Document management system software; Adobe Systems Adobe Acrobat;

Electronic mail software: IBM Notes; Microsoft Outlook; Microsoft Exchange;

Enterprise resource planning ERP software: Microsoft Dynamics; Microsoft Dynamics GP; SAP Business Objects; Oracle Fusion Applications; Oracle Hyperion; Oracle JD Edwards EnterpriseOne; Oracle PeopleSoft; Oracle PeopleSoft Financials; NetSuite ERP; SAP software;

Financial analysis software: Oracle E-Business Suite Financials; Delphi Technology;

Graphics or photo imaging software: JamBoard; SmugMug Flickr;

Human resources software: Human resource management software HRMS; ADP Workforce Now; Oracle Taleo;

Information retrieval or search software: LexisNexis;

Instant messaging software: GroupMe;

Internet browser software: Mozilla Firefox; Microsoft Internet Explorer; Web browser software;

Medical software: MEDITECH software; Medical condition coding software; Medical procedure coding software; Healthcare common procedure coding system HCPCS; Henry Schein Dentrix;

Multi-media educational software: Nearpod;

Office suite software: Microsoft Office software;

Operating system software: Microsoft Windows; Handheld computer device software; Apple macOS;

Presentation software: Microsoft PowerPoint;

Process mapping and design software: Microsoft Visio;

Project management software: Microsoft Project; Microsoft Teams; Project management software; Contract management software; HCSS HeavyBid; HCSS HeavyJob;

Spreadsheet software: Microsoft Excel;

Time accounting software: Payroll software;

Transaction security and virus protection software: NortonLifeLock cybersecurity software;

Video conferencing software: LogMeIn GoToMeeting;

Video creation and editing software: Loom; Screencastify; YouTube;

Web page creation and editing software: Social media sites; Facebook;

Word processing software: Google Docs; Evernote; Microsoft Word;

Related O*NET occupational titles for First-Line Supervisors of Office and Administrative Support Workers include:
  • 47-1011.00 First-Line Supervisors of Construction Trades and Extraction Workers
  • 39-1014.00 First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
  • 53-1042.00 First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
  • 37-1011.00 First-Line Supervisors of Housekeeping and Janitorial Workers
  • 53-1043.00 First-Line Supervisors of Material-Moving Machine and Vehicle Operators
  • 49-1011.00 First-Line Supervisors of Mechanics, Installers, and Repairers
  • 41-1012.00 First-Line Supervisors of Non-Retail Sales Workers
  • 53-1044.00 First-Line Supervisors of Passenger Attendants
  • 51-1011.00 First-Line Supervisors of Production and Operating Workers
  • 33-1091.00 First-Line Supervisors of Security Workers

No sources of additional information found.

Contact Texas Workforce Commission
Labor Market and Career Information  |  101 E. 15th Street, Annex Room 0252  |  Austin, Texas 78778
Official Website  |  1-800-822-PLAN (7526)  |  512.936.3200

** The information in this report may be derived from many sources like O*NET, BLS (Bureau of Labor Statistics), OOH (Occupational Outlook Handbook), and Career One Stop.