The U.S. Department of Labor has developed an automated occupational information database, O*NET, that identifies and describes work content, work skills, and training requirements for all jobs across the country in all sectors of the economy. Much of the occupational information contained in this report is derived directly from the O*NET database, and supplemented with information from the Bureau of Labor Statistics, Census Bureau, and Labor Market and Career Information.
| Industry | % of Customer Service Representatives employed | Annual Growth Rate |
|---|---|---|
| Business support services | 10.2 | 0.93 |
| Insurance carriers | 7.3 | -0.08 |
| Agencies, brokerages, and other insurance related activities | 5.7 | 0.33 |
| Employment services | 3.1 | 0.22 |
| General medical and surgical hospitals | 2.3 | -0.25 |
| Management, scientific, and technical consulting services | 2.1 | 0.98 |
| Electronic shopping and mail-order houses | 2 | 1.57 |
| 2022 Statewide average hourly wage | $18.53 |
| 2022 National average hourly wage | $19.80 |
| 2020 National employment | 2,923,400 |
| 2020 Texas employment | 276,714 |
| Texas projected employment by 2030 | 308,036 |
| Texas projected annual employment and Turnover openings through 2030 | 39,868 |
| Region | Employment | Projected Employment 2030 | Projected Annual Openings 2030 |
Annual Growth Rate |
Average Income |
|---|---|---|---|---|---|
| Texas (all regions) | 276,714 | 308,036 | 39,868 | 1.08% | $38,537.00 |
| Top 10 Relevant Knowledge Areas | Relevant Importance Levels |
|---|---|
| Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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| English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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| Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
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| Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
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| Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
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| Administrative Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology. |
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| Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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| Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data. |
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| Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
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| Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
| Top 10 Relevant Skill Areas | Relevant Importance Levels |
|---|---|
| Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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| Service Orientation Actively looking for ways to help people. |
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| Speaking Talking to others to convey information effectively. |
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| Reading Comprehension Understanding written sentences and paragraphs in work-related documents. |
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| Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. |
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| Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
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| Time Management Managing one's own time and the time of others. |
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| Persuasion Persuading others to change their minds or behavior. |
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| Negotiation Bringing others together and trying to reconcile differences. |
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| Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| Top 10 Relevant Abilities | Relevant Importance Levels |
|---|---|
| Oral Expression The ability to communicate information and ideas in speaking so others will understand. |
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| Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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| Speech Recognition The ability to identify and understand the speech of another person. |
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| Speech Clarity The ability to speak clearly so others can understand you. |
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| Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. |
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| Written Expression The ability to communicate information and ideas in writing so others will understand. |
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| Near Vision The ability to see details at close range (within a few feet of the observer). |
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| Written Comprehension The ability to read and understand information and ideas presented in writing. |
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| Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense. |
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| Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |