Occupation Summary

Eligibility Interviewers, Government Programs

O*NET 43-4061.00

Description:

Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

Annual Wages:
$44,203.00
Employment Rate:
Employment is expected to increase by 7.59%.
Education Level:
High School Diploma - or the equivalent (for example, GED). According to O*Net, the majority of people employed in this occupation have this level of education.
Endorsement:
Public Service

  1. Answer applicants' questions about benefits and claim procedures.
  2. Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
  3. Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
  4. Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
  5. Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
  6. Interview and investigate applicants for public assistance to gather information pertinent to their applications.
  7. Check with employers or other references to verify answers and obtain further information.
  8. Keep records of assigned cases, and prepare required reports.
  9. Schedule benefits claimants for adjudication interviews to address questions of eligibility.
  10. Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
  11. Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
  12. Provide social workers with pertinent information gathered during applicant interviews.
  13. Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
  14. Monitor the payments of benefits throughout the duration of a claim.
  15. Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.
  16. Investigate claimants for the possibility of fraud or abuse.
  17. Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.


National Industry Employment Patterns


Industry % of Eligibility Interviewers, Government Programs employed Annual Growth Rate
Individual and family services 2 1.18


Labor Market Information


2023 Statewide average hourly wage $21.25
2023 National average hourly wage $24.92
2022 National employment 157,500
2022 Texas employment 9,745
Texas projected employment by 2032 10,485
Texas projected annual employment and Turnover openings through 2032 945




TEXAS COUNTY MAP BY WORKFORCE DEVELOPMENT AREA
* Due to confidentiality rules, not all regions may have the data displayed. The sum of all the regions may not be equal to the state total.


Top 10 Relevant Knowledge Areas Relevant Importance Levels
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
98.20%
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
87.20%
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
76.80%
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
75.40%
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
70.60%
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
68.80%
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
67.00%
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
66.80%
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
62.00%
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
60.20%


Top 10 Relevant Skill Areas Relevant Importance Levels
Speaking
Talking to others to convey information effectively.
85.00%
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
80.00%
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
77.60%
Writing
Communicating effectively in writing as appropriate for the needs of the audience.
75.00%
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
75.00%
Service Orientation
Actively looking for ways to help people.
72.40%
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
70.00%
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
65.00%
Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making.
62.40%
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
62.40%


Top 10 Relevant Abilities Relevant Importance Levels
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
85.00%
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
80.00%
Written Comprehension
The ability to read and understand information and ideas presented in writing.
77.60%
Written Expression
The ability to communicate information and ideas in writing so others will understand.
77.60%
Speech Clarity
The ability to speak clearly so others can understand you.
77.60%
Speech Recognition
The ability to identify and understand the speech of another person.
75.00%
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
72.40%
Inductive Reasoning
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
72.40%
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
67.60%
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
67.60%


  • Working with Computers
    -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Getting Information
    -- Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Performing for or Working Directly with the Public
    -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Processing Information
    -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Evaluating Information to Determine Compliance with Standards
    -- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Other Activities


  • Relationships
    - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support
    - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.



Tools

Automobiles or cars: Passenger vehicles;

Laser fax machine: Laser facsimile machines;

Personal computers: Personal computers;

Photocopiers: Copy machines;

Pocket calculator: Portable calculators;

Scanners: Computer data input scanners;

Special purpose telephones: Multiline telephone systems;

Typewriters: Electric typewriters;


Technology

Analytical or scientific software: Client assessment software;

Calendar and scheduling software: Resource and patient management system RPMS scheduling software;

Data base reporting software: Resource and patient management system RPMS patient registration software;

Data base user interface and query software: Microsoft Access;

Data compression software: Corel WinZip;

Document management software: Adobe Acrobat Reader;

Electronic mail software: Email software; Microsoft Outlook;

Enterprise resource planning ERP software: Microsoft Dynamics;

Internet browser software: Web browser software;

Medical software: Medicaid management information system MMIS; GE Healthcare Centricity EMR;

Office suite software: Microsoft Office software;

Presentation software: Microsoft PowerPoint;

Spreadsheet software: Microsoft Excel;

Video conferencing software: Google Meet; Zoom;

Word processing software: Microsoft Word;


Related O*NET occupational titles for Eligibility Interviewers, Government Programs include:
  • 21-1021.00 Child, Family, and School Social Workers
  • 13-1031.00 Claims Adjusters, Examiners, and Investigators
  • 13-1141.00 Compensation, Benefits, and Job Analysis Specialists
  • 13-1041.00 Compliance Officers
  • 43-4161.00 Human Resources Assistants, Except Payroll and Timekeeping
  • 13-1071.00 Human Resources Specialists
  • 43-9041.00 Insurance Claims and Policy Processing Clerks
  • 43-4111.00 Interviewers, Except Eligibility and Loan
  • 29-2099.08 Patient Representatives
  • 11-9151.00 Social and Community Service Managers

Contact Texas Workforce Commission
Labor Market and Career Information  |  101 E. 15th Street, Annex Room 0252  |  Austin, Texas 78778
Official Website  |  1-800-822-PLAN (7526)  |  512.936.3200

** The information in this report may be derived from many sources like O*NET, BLS (Bureau of Labor Statistics), OOH (Occupational Outlook Handbook), and Career One Stop.