Occupation Summary

Dispatchers, Except Police, Fire, and Ambulance

O*NET 43-5032.00

Description:

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Annual Wages:
$45,248.00
Employment Rate:
Employment is expected to increase by 16.74%.
Education Level:
High School Diploma - or the equivalent (for example, GED). According to O*Net, the majority of people employed in this occupation have this level of education.
Endorsement:
Business and Industry

  1. Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  2. Arrange for necessary repairs to restore service and schedules.
  3. Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  4. Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  5. Prepare daily work and run schedules.
  6. Receive or prepare work orders.
  7. Oversee all communications within specifically assigned territories.
  8. Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  9. Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
  10. Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
  11. Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
  12. Ensure timely and efficient movement of trains, according to train orders and schedules.
  13. Order supplies or equipment and issue them to personnel.


National Industry Employment Patterns


Industry % of Dispatchers, Except Police, Fire, and Ambulance employed Annual Growth Rate
Building equipment contractors 5.6 -0.09
Support activities for road transportation 3.8 1.18
Investigation and security services 3.7 1.45
Freight transportation arrangement 3.6 0.14
Taxi and limousine service 2.7 0.92
Couriers and express delivery services 2.5 0.79
Other transit and ground passenger transportation 2.3 3.59


Labor Market Information


2022 Statewide average hourly wage $21.75
2022 National average hourly wage $23.25
2020 National employment 192,100
2020 Texas employment 22,360
Texas projected employment by 2030 26,102
Texas projected annual employment and Turnover openings through 2030 2,584




TEXAS COUNTY MAP BY WORKFORCE DEVELOPMENT AREA
* Due to confidentiality rules, not all regions may have the data displayed. The sum of all the regions may not be equal to the state total.


Top 10 Relevant Knowledge Areas Relevant Importance Levels
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
86.80%
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
80.40%
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
77.20%
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
74.80%
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
70.60%
Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
69.20%
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
65.00%
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
61.40%
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
55.40%
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
50.40%


Top 10 Relevant Skill Areas Relevant Importance Levels
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
80.00%
Speaking
Talking to others to convey information effectively.
80.00%
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
77.60%
Coordination
Adjusting actions in relation to others' actions.
77.60%
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
75.00%
Time Management
Managing one's own time and the time of others.
75.00%
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
62.40%
Service Orientation
Actively looking for ways to help people.
62.40%
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
62.40%
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
62.40%


Top 10 Relevant Abilities Relevant Importance Levels
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
80.00%
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
80.00%
Speech Recognition
The ability to identify and understand the speech of another person.
80.00%
Speech Clarity
The ability to speak clearly so others can understand you.
80.00%
Near Vision
The ability to see details at close range (within a few feet of the observer).
75.00%
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
75.00%
Written Comprehension
The ability to read and understand information and ideas presented in writing.
72.40%
Written Expression
The ability to communicate information and ideas in writing so others will understand.
72.40%
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
72.40%
Selective Attention
The ability to concentrate on a task over a period of time without being distracted.
65.00%


  • Getting Information
    -- Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Identifying Objects, Actions, and Events
    -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Working with Computers
    -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Making Decisions and Solving Problems
    -- Analyzing information and evaluating results to choose the best solution and solve problems.
  • Communicating with Supervisors, Peers, or Subordinates
    -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Other Activities


  • Independence
    - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Support
    - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.



Tools

Automatic call distributor ACD: Call management systems CMS;

Desktop computers: Desktop computers;

Digital telephones: Voice over internet protocol VoIP systems;

Interactive voice recognition equipment: Dispatch servers;

Notebook computers: Mobile data terminal MDT equipment;

Personal computers: Personal computers;

Rail switching systems: Switch controls; Tower switching machines;

Railway signaling systems: Centralized traffic control units; Signal controls;

Special purpose telephones: Multi-line telephone systems; Personal banking chamber PBC telephones;

Teletype input devices: Teletypewriters TTY;

Touch screen monitors: Touch screen monitors;

Two way radios: Two way radios; Mobile radios;

Vehicular global positioning system GPS: Job dispatch and vehicle tracking systems;


Technology

Aviation ground support software: Bornemann Associates Flight Plan; Sabre travel agent software;

Calendar and scheduling software: Scheduling software;

Computer aided design CAD software: Computer aided design CAD software;

Customer relationship management CRM software: Command Alkon COMMANDconcrete; Digital Gateway e-automate;

Data base reporting software: Locomotive distribution software;

Data base user interface and query software: Microsoft Access; Tangier Sky Scheduler View; Database software;

Electronic mail software: Microsoft Outlook; Email software;

Enterprise resource planning ERP software: Microsoft Dynamics; SAP software; TMW PowerSuite;

Expert system software: Rail Traffic Track Warrant Control System; Computer aided dispatching auto routing software;

Geographic information system: ESRI ArcIMS;

Helpdesk or call center software: Computer aided dispatch software;

Internet browser software: Web browser software;

Map creation software: Geomechanical design analysis GDA software;

Mobile location based services software: Global positioning system GPS software; Air-Trak Cloudberry; Dr. Dispatch; Transportation management software; Situation resource tracking software; Resource management software;

Office suite software: Microsoft Office software;

Operating system software: Microsoft Windows;

Presentation software: Microsoft PowerPoint;

Route navigation software: Routing software;

Spreadsheet software: Microsoft Excel;

Time accounting software: Kronos Workforce Timekeeper;

Word processing software: Microsoft Word; Word processing software;


Related O*NET occupational titles for Dispatchers, Except Police, Fire, and Ambulance include:
  • 53-1041.00 Aircraft Cargo Handling Supervisors
  • 53-1042.00 First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
  • 53-1043.00 First-Line Supervisors of Material-Moving Machine and Vehicle Operators
  • 49-1011.00 First-Line Supervisors of Mechanics, Installers, and Repairers
  • 53-1044.00 First-Line Supervisors of Passenger Attendants
  • 51-8012.00 Power Distributors and Dispatchers
  • 43-5061.00 Production, Planning, and Expediting Clerks
  • 43-5031.00 Public Safety Telecommunicators
  • 53-4031.00 Railroad Conductors and Yardmasters
  • 43-2011.00 Switchboard Operators, Including Answering Service


No sources of additional information found.

Contact Texas Workforce Commission
Labor Market and Career Information  |  101 E. 15th Street, Annex Room 0252  |  Austin, Texas 78778
Official Website  |  1-800-822-PLAN (7526)  |  512.936.3200

** The information in this report may be derived from many sources like O*NET, BLS (Bureau of Labor Statistics), OOH (Occupational Outlook Handbook), and Career One Stop.