Occupation Summary

Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

O*NET 43-6014.00

Description:

Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Annual Wages:
$43,956.00
Employment Rate:
Employment is expected to increase by -2.13%.
Education Level:
High School Diploma - or the equivalent (for example, GED). According to O*Net, the majority of people employed in this occupation have this level of education.
Endorsement:
Business and Industry

  1. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  2. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  3. Locate and attach appropriate files to incoming correspondence requiring replies.
  4. Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  5. Complete forms in accordance with company procedures.
  6. Make copies of correspondence or other printed material.
  7. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  8. Learn to operate new office technologies as they are developed and implemented.
  9. Maintain scheduling and event calendars.
  10. Schedule and confirm appointments for clients, customers, or supervisors.
  11. Manage projects or contribute to committee or team work.
  12. Mail newsletters, promotional material, or other information.
  13. Order and dispense supplies.
  14. Conduct searches to find needed information, using such sources as the Internet.
  15. Provide services to customers, such as order placement or account information.
  16. Prepare and mail checks.
  17. Establish work procedures or schedules and keep track of the daily work of clerical staff.
  18. Arrange conference, meeting, or travel reservations for office personnel.
  19. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  20. Supervise other clerical staff and provide training and orientation to new staff.
  21. Use computers for various applications, such as database management or word processing.
  22. Create, maintain, and enter information into databases.
  23. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  24. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  25. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
  26. Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  27. Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  28. Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
  29. Develop or maintain internal or external company Web sites.
  30. Train and assist staff with computer usage.
  31. Prepare conference or event materials, such as flyers or invitations.


National Industry Employment Patterns


Industry % of Secretaries and Administrative Assistants, Except Legal, Medical, and Executive employed Annual Growth Rate
Elementary and secondary schools 11.2 -1.58
Colleges, universities, and professional schools 6.6 -1.21
Employment services 3.1 -1.42
General medical and surgical hospitals 2.4 -1.27
Building equipment contractors 2 -1.64
Accounting, tax preparation, bookkeeping, and payroll services 2 -1.39


Labor Market Information


2024 Statewide average hourly wage $21.13
2024 National average hourly wage $22.90
2022 National employment 2,030,200
2022 Texas employment 171,493
Texas projected employment by 2032 167,833
Texas projected annual employment and Turnover openings through 2032 18,441




TEXAS COUNTY MAP BY WORKFORCE DEVELOPMENT AREA
* Due to confidentiality rules, not all regions may have the data displayed. The sum of all the regions may not be equal to the state total.


Top 10 Relevant Knowledge Areas Relevant Importance Levels
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
90.40%
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
85.80%
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
76.80%
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
75.20%
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
68.60%
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
58.20%
Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
55.20%
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
55.00%
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
54.60%
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
54.00%


Top 10 Relevant Skill Areas Relevant Importance Levels
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
80.00%
Speaking
Talking to others to convey information effectively.
80.00%
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
77.60%
Writing
Communicating effectively in writing as appropriate for the needs of the audience.
75.00%
Service Orientation
Actively looking for ways to help people.
70.00%
Time Management
Managing one's own time and the time of others.
70.00%
Coordination
Adjusting actions in relation to others' actions.
62.40%
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
62.40%
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
60.00%
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
60.00%


Top 10 Relevant Abilities Relevant Importance Levels
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
80.00%
Written Comprehension
The ability to read and understand information and ideas presented in writing.
80.00%
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
80.00%
Written Expression
The ability to communicate information and ideas in writing so others will understand.
80.00%
Near Vision
The ability to see details at close range (within a few feet of the observer).
77.60%
Speech Recognition
The ability to identify and understand the speech of another person.
75.00%
Speech Clarity
The ability to speak clearly so others can understand you.
75.00%
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
72.40%
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
62.40%
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
60.00%


  • Working with Computers
    -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Communicating with Supervisors, Peers, or Subordinates
    -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Getting Information
    -- Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Performing Administrative Activities
    -- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Organizing, Planning, and Prioritizing Work
    -- Developing specific goals and plans to prioritize, organize, and accomplish your work.
Other Activities


  • Relationships
    - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support
    - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.



Tools

Desktop computers: Desktop computers;

Dictation machines: Dictation equipment;

Digital cameras: Digital cameras;

Laser fax machine: Laser facsimile machines;

Mobile phones: Mobile phones;

Notebook computers: Laptop computers;

Pagers: Pagers;

Personal computers: Personal computers;

Personal digital assistant PDAs or organizers: Personal digital assistants PDA;

Photocopiers: Photocopiers; Photocopying equipment;

Pocket calculator: Handheld calculators;

Portable data input terminals: Handheld computers;

Scanners: Scanners; Data input scanners;

Special purpose telephones: Multi-line telephone systems;


Technology

Access software: Citrix cloud computing software;

Accounting software: Fund accounting software; Intuit QuickBooks; Sage 50 Accounting; Tax software;

Analytical or scientific software: SAS; Minitab; IBM SPSS Statistics;

Backup or archival software: Veritas NetBackup;

Business intelligence and data analysis software: MicroStrategy; Qlik Tech QlikView; Oracle Business Intelligence Enterprise Edition; IBM Cognos Impromptu;

Calendar and scheduling software: Appointment scheduling software;

Cloud-based data access and sharing software: Dropbox; Google Drive; Microsoft SharePoint; Slack;

Cloud-based management software: IBM WebSphere;

Computer based training software: Schoology;

Content workflow software: Atlassian JIRA;

Customer relationship management CRM software: Blackbaud The Raiser's Edge; Salesforce software;

Data base management system software: Teradata Database; Apache Pig; Apache Solr; Apache Cassandra; Apache Hadoop; Apache Hive;

Data base reporting software: SAP Crystal Reports;

Data base user interface and query software: Yardi software; Oracle Database; Microsoft SQL Server; Microsoft Access; Airtable; Blackboard software; Data entry software; Database software; FileMaker Pro;

Data mining software: Data warehouse software;

Desktop communications software: ClassDojo; Skype;

Desktop publishing software: Microsoft Publisher; Desktop publishing software; Adobe InDesign;

Document management software: Adobe Acrobat; Filing system software;

Electronic mail software: IBM Notes; Microsoft Outlook; Microsoft Exchange;

Enterprise application integration software: IBM InfoSphere DataStage;

Enterprise resource planning ERP software: IBM Maximo Asset Management; Microsoft Dynamics; Microsoft Dynamics GP; Microsoft Dynamics SL; NetSuite ERP; Oracle Fusion Applications; Oracle Hyperion; Oracle JD Edwards EnterpriseOne; Oracle PeopleSoft; Oracle PeopleSoft Financials; SAP Business Objects; people@work; SAP software;

Enterprise system management software: IBM Power Systems software;

Financial analysis software: Delphi Technology; Oracle E-Business Suite Financials;

Graphics or photo imaging software: SmugMug Flickr; Adobe Creative Cloud software; Adobe Illustrator; Adobe Photoshop;

Human resources software: ADP Workforce Now; Human resource management software HRMS; Oracle Taleo;

Information retrieval or search software: LexisNexis;

Instant messaging software: GroupMe;

Internet browser software: Mozilla Firefox; Web browser software;

Medical software: Medical procedure coding software;

Metadata management software: Quest Erwin Data Modeler;

Mobile messaging service software: Intrado SchoolMessenger;

Network conferencing software: LogMeIn GoToWebinar;

Office suite software: Google Workspace software; Microsoft Office software;

Operating system software: Microsoft Windows; Oracle Solaris; Linux; Handheld computer device software; Apple macOS;

Portal server software: Apache HTTP Server;

Presentation software: Apple Keynote; Google Slides; Presentation software; Microsoft PowerPoint;

Process mapping and design software: Microsoft Visio;

Project management software: Microsoft Teams; Microsoft Project; Oracle Primavera Enterprise Project Portfolio Management; Atlassian Confluence;

Spreadsheet software: Microsoft Excel; Spreadsheet software;

Time accounting software: Timekeeping software; Kronos Workforce Timekeeper;

Transaction security and virus protection software: McAfee; NortonLifeLock cybersecurity software;

Transaction server software: Customer information control system CICS;

Video conferencing software: Cisco Webex; LogMeIn GoToMeeting; FaceTime; Google Meet; Zoom; Web conferencing software;

Video creation and editing software: YouTube; Loom;

Voice recognition software: Dictation software;

Web page creation and editing software: Facebook; Adobe Dreamweaver; LinkedIn; Google Sites; Social media sites;

Web platform development software: Microsoft Active Server Pages ASP; Hypertext markup language HTML; Apache Tomcat; Drupal;

Word processing software: Evernote; 3M Post-it App; Google Docs; Microsoft OneNote; Microsoft Word;


Related O*NET occupational titles for Secretaries and Administrative Assistants, Except Legal, Medical, and Executive include:
  • 11-3012.00 Administrative Services Managers
  • 43-4021.00 Correspondence Clerks
  • 43-4061.00 Eligibility Interviewers, Government Programs
  • 43-6011.00 Executive Secretaries and Executive Administrative Assistants
  • 43-1011.00 First-Line Supervisors of Office and Administrative Support Workers
  • 43-4161.00 Human Resources Assistants, Except Payroll and Timekeeping
  • 43-6012.00 Legal Secretaries and Administrative Assistants
  • 43-6013.00 Medical Secretaries and Administrative Assistants
  • 43-9061.00 Office Clerks, General
  • 43-4171.00 Receptionists and Information Clerks

Contact Texas Workforce Commission
Labor Market and Career Information  |  101 E. 15th Street, Annex Room 0252  |  Austin, Texas 78778
Official Website  |  1-800-822-PLAN (7526)  |  512.936.3200

** The information in this report may be derived from many sources like O*NET, BLS (Bureau of Labor Statistics), OOH (Occupational Outlook Handbook), and Career One Stop.