Occupation Summary

Flight Attendants

O*NET 53-2031.00

Description:

Monitor safety of the aircraft cabin. Provide services to airline passengers, explain safety information, serve food and beverages, and respond to emergency incidents.

Annual Wages:
$62,185.00
Employment Rate:
Employment is expected to increase by 30.82%.
Education Level:
High School Diploma - or the equivalent (for example, GED). According to O*Net, the majority of people employed in this occupation have this level of education.
Endorsement:
Business and Industry

  1. Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
  2. Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
  3. Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
  4. Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
  5. Administer first aid to passengers in distress.
  6. Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
  7. Prepare passengers and aircraft for landing, following procedures.
  8. Determine special assistance needs of passengers, such as small children, the elderly, or disabled persons.
  9. Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
  10. Reassure passengers when situations, such as turbulence, are encountered.
  11. Announce flight delays and descent preparations.
  12. Inspect passenger tickets to verify information and to obtain destination information.
  13. Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
  14. Assist passengers entering or disembarking the aircraft.
  15. Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
  16. Greet passengers boarding aircraft and direct them to assigned seats.
  17. Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
  18. Take inventory of headsets, alcoholic beverages, and money collected.
  19. Operate audio and video systems.
  20. Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
  21. Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
  22. Collect money for meals and beverages.
  23. Heat and serve prepared foods.
  24. Sell alcoholic beverages to passengers.
  25. Monitor passenger behavior to identify threats to the safety of the crew and other passengers.


National Industry Employment Patterns


Industry % of Flight Attendants employed Annual Growth Rate
Scheduled air transportation 95.5 2.78


Labor Market Information


2020 National employment 102,500
2020 Texas employment 16,389
Texas projected employment by 2030 21,440
Texas projected annual employment and Turnover openings through 2030 2,820




TEXAS COUNTY MAP BY WORKFORCE DEVELOPMENT AREA
* Due to confidentiality rules, not all regions may have the data displayed. The sum of all the regions may not be equal to the state total.


Top 10 Relevant Knowledge Areas Relevant Importance Levels
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
90.20%
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
89.60%
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
89.00%
Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
69.80%
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
66.80%
Geography
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
66.00%
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
64.00%
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
60.80%
Foreign Language
Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
59.20%
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
58.00%


Top 10 Relevant Skill Areas Relevant Importance Levels
Speaking
Talking to others to convey information effectively.
82.40%
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
77.60%
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
77.60%
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
75.00%
Service Orientation
Actively looking for ways to help people.
75.00%
Coordination
Adjusting actions in relation to others' actions.
72.40%
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
62.40%
Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making.
62.40%
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
62.40%
Time Management
Managing one's own time and the time of others.
62.40%


Top 10 Relevant Abilities Relevant Importance Levels
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
80.00%
Speech Clarity
The ability to speak clearly so others can understand you.
80.00%
Speech Recognition
The ability to identify and understand the speech of another person.
77.60%
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
77.60%
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
75.00%
Near Vision
The ability to see details at close range (within a few feet of the observer).
75.00%
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
72.40%
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
65.00%
Auditory Attention
The ability to focus on a single source of sound in the presence of other distracting sounds.
65.00%
Far Vision
The ability to see details at a distance.
62.40%


  • Performing for or Working Directly with the Public
    -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Getting Information
    -- Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Making Decisions and Solving Problems
    -- Analyzing information and evaluating results to choose the best solution and solve problems.
  • Identifying Objects, Actions, and Events
    -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Assisting and Caring for Others
    -- Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Other Activities


  • Relationships
    - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support
    - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

No certifications found.


Tools

Aircraft communication systems: Satellite aircraft communication systems;

Aircraft environment controllers: Cabin management systems;

Aircraft escape or ejection systems: Emergency exit doors and windows; Evacuation slides; Slideraft packs; Window exit escape ropes;

Aircraft fire control or extinguishing systems: Aircraft fire extinguishing systems;

Aircraft oxygen equipment: Chemical oxygen generators; Portable oxygen equipment; Protective breathing equipment; Supplemental oxygen systems;

Blood pressure cuff kits: Sphygmomanometers;

Blood pressure recording units: Blood pressure recorders;

Circuit breakers: Electrical circuit breakers;

Commercial use ovens: Commercial cooking ovens;

Control valves: Water system shutoff valves;

Cool containers: Refreshment carts; Refrigeration units; Storage compartments;

Desktop computers: Desktop computers;

Fire extinguishers: Halon fire extinguishers;

Glyceryl trinitrate or glyceryltrinitrate or nitroglycerin: Nitroglycerin tablets;

Goggles: Smoke goggles;

Hypodermic injection apparatus: Epi-pens;

Life vests or preservers: Life preservers; Flotation seat cushions;

Lifeboats or liferafts: Emergency rafts; Sliderafts;

Medical acoustic stethoscopes: Mechanical stethoscopes;

Megaphones: Megaphones;

Mobile medical service intravenous IV kits: Intravenous IV administration sets;

Mobile medical services automated external defibrillators AED or hard paddles: Automated external defibrillators AED;

Mobile medical services first aid kits: First aid kits;

Mobile medical services tourniquet or clamp: Tourniquets;

Mobile resuscitator or aspirator kits: Cardiopulmonary resuscitation CPR equipment; Cardiopulmonary resuscitation CPR masks; Self-inflating manual resuscitation devices;

Notebook computers: Notebook computers;

Personal digital assistant PDAs or organizers: Personal digital assistants PDA;

Radio frequency transmitters or receivers: Emergency locator transmitters;

Rope float lines: Heaving life lines;

Smoke detectors: Lavatory smoke detectors;


Technology

Calendar and scheduling software: AD OPT Altitude; Arkitektia Flight Itinerary; Bid Assistant; SBS International Maestro Suite; ValtamTech Flight Crew Log;

Computer based training software: IBM Lotus LearningSpace;

Office suite software: Microsoft Office software;

Operating system software: Microsoft Windows;

Presentation software: Microsoft PowerPoint;

Spreadsheet software: Microsoft Excel;

Word processing software: Microsoft Word;


Related O*NET occupational titles for Flight Attendants include:
  • 53-2021.00 Air Traffic Controllers
  • 53-1041.00 Aircraft Cargo Handling Supervisors
  • 53-2022.00 Airfield Operations Specialists
  • 39-6011.00 Baggage Porters and Bellhops
  • 53-1044.00 First-Line Supervisors of Passenger Attendants
  • 39-3093.00 Locker Room, Coatroom, and Dressing Room Attendants
  • 53-6061.00 Passenger Attendants
  • 43-4181.00 Reservation and Transportation Ticket Agents and Travel Clerks
  • 33-9093.00 Transportation Security Screeners
  • 39-3031.00 Ushers, Lobby Attendants, and Ticket Takers


Sources of Additional Information
  • For more information about flight attendants, visit the career webpage of any airline company, contact its personnel department, or visit: Association of Flight Attendants—CWA
  • Association of Professional Flight Attendants
  • Federal Aviation Administration
  • Flight Attendants

  • Contact Texas Workforce Commission
    Labor Market and Career Information  |  101 E. 15th Street, Annex Room 0252  |  Austin, Texas 78778
    Official Website  |  1-800-822-PLAN (7526)  |  512.936.3200

    ** The information in this report may be derived from many sources like O*NET, BLS (Bureau of Labor Statistics), OOH (Occupational Outlook Handbook), and Career One Stop.